Alhambra, California, United States
Provided support for end users by troubleshooting issues by call or ticket system -Approve and process RMA requests for end users and direct customers -Test incoming and outgoing products for RMA -Built demonstration computers for trade show and convention display
Download orders from customers’ EDI and Vendor systems and processed with SAP.
Contributed to integration of SAP Business One through manual importation and ETL -Developed reports and templates with Crystal Reports -Troubleshoot computer and SAP issues -Set up network IP for users and printers -Assemble and install ready to use systems for new employees and events -Train users on their how to use SAP. -Generated reports with SQL