Pittsburgh, Pennsylvania, United States
Personable and energetic multi-tasking Business Professional with extensive marketing, sales, and customer service experience in Fortune 50 company. Adaptable in fast moving and ever-changing business and customer environments. Quick learner, especially in regards to customer trends and internal product knowledge. Experience in both B2B and personal account customer segments, with internal and external clients. Consistent outstanding performance in various sales, marketing, and customer service metrics. Areas of expertise include: Project Management Problem Solving Written Communication Verbal Communication Detail Oriented Time Management Reporting/Analytics Versatility
-Designed, executed, monitored, and adjusted employee marketing plans for 15 account module (PNC Bank, PPG Industries, Alcoa, Bayer, Heinz, Giant Eagle, Del Monte, among others) resulting in increased revenue, customer satisfaction and overall customers. -Worked with individual company telecommunications contacts as "Face" of VZW to schedule onsite visits for product demonstrations, benefits education and sales. -Developed internal reports for targeted email and direct mail marketing campaigns. -Conducted Market research with existing customers to improve future campaigns. Campaign response rates incrementally improved over time. -Consistent 110+% results against Quota or bonus targets
• Support representative for account executives and National Account managers. • Processed new sales/service for own small module of accounts. • Developed account specific monthly marketing email process that resulted in improved customer retention/growth for all account executives. • Outperformed quarterly bonus targets each and every quarter. Winners Circle (top 5%) each year.
-Managed team for customers service/billing/order processing of specific National Accounts as Liaison. Primary account State Farm insurance grew exponentially over time. -Consistently delivered accurate and successful response within promised service levels to 40 to 50 requests a day from State Farm Insurance. -Facilitated meetings among internal and external customers to ensure all expectations were being met and accounts were supported accordingly. -Planned and effectively implemented project plan for large scale time-sensitive State Farm Disaster recovery wireless order needs. -Accounts grew exponentially from implementation. State Farm became largest account in department.