Greater Dublin
Strategic Data and AI leader with a track record of driving transformation, innovation, and sustainability. In my current role as Head of IT: Data & Analytics at Musgrave, I lead the delivery of data platforms and analytical solutions that unlock business value and accelerate insight across one of Europe’s most successful family-owned businesses. Passionate about using data to solve complex challenges and championing responsible AI practices, I thrive at the intersection of technology, business, and impact. If you’re in the world of tech, data, retail or sustainability, I’d love to connect and share ideas.
Defined and executed a global data strategy for Microsoft 365 and Copilot, aligning analytics with business goals and regulatory standards. Led a distributed team of data scientists, analysts, and engineers to deliver scalable, secure, and trusted AI and analytics solutions. Spearheaded predictive modeling and data product innovation to enhance Copilot prompt success, boosting user engagement and retention. Deployed self-service analytics tools (Power BI, notebooks, copilots) to drive data literacy and empower end-users across the organization. Established governance frameworks for responsible AI experimentation, data privacy, and compliance, supporting ethical innovation. Automated customer listening pipelines using NLP and sentiment analysis, reducing time-to-insight from days to real-time. Led Microsoft’s Research Strategy strengthening academic and government engagement across Ireland and the EU. Drove Microsoft’s collaboration on the €5M Terrain AI project with Maynooth University—a flagship carbon sequestration initiative that earned the American Chamber of Commerce Ireland Sustainability Research Award 2022.
Led the EMEA and Asia Pacific Solution Management Organisation, delivering IT solutions that supported Microsoft’s transition to a Devices and Services company. Delivered digital and physical supply chain solutions for Xbox, Surface, and Mobile across global markets, enhancing operational agility. Played a key role in integrating Nokia’s global supply chain infrastructure into Microsoft’s ecosystem, ensuring seamless continuity. Directed the EMEA Major Incident Management team, maintaining 24/7 uptime for critical global supply chain systems. Championed agile delivery and cross-functional collaboration to accelerate solution deployment and business capability scaling. Sat on EMEA and Global IS Leadership Teams, contributing to strategic planning, execution, and high-impact transformation initiatives.
Led global business intelligence initiatives to support strategic decision-making across Microsoft’s business operations. Delivered actionable insights through advanced analytics, enabling operational efficiency and performance optimization. Partnered with cross-functional teams to develop scalable reporting frameworks and executive dashboards. Championed data-driven culture by promoting analytics adoption across business units and leadership teams. Supported global transformation programs with predictive analytics and KPI-aligned metrics. Played a key role in aligning business intelligence efforts with enterprise-wide goals and operational priorities.