Marikina, National Capital Region, Philippines
Versatile skillset from employment and project-based work in various industries. Majority of full-time work was in IT customer support. Extensive experience in gaming events due to previous volunteer work, now integrated into career as freelance projects.
B2B customer retention for an American telecommunications company specializing in cloud-based solutions. Work involves addressing escalated concerns, maintaining up-to-date account records, and ensuring issue resolution across teams.
Dubai-based consultant for the brand's events in the Philippines.
Tournament Organizer (Marshal) experience: •Offline events for fighting games in the Philippines •Online events for fighting games in the Philippines and U.S.A. Community Manager experience: •Offline events in the Philippines (venue-based) •Online events in the U.S.A. (via Discord) Currently looking for full-time employment in Dubai.
Technical Support via live chat and email for customers of XSplit products. This includes technical concerns as well as assisting with issues regarding XSplit license purchases. Additional responsibility in developing and expanding the online knowledge base viewable on the main XSplit website. Previously also provided support for non-XSplit brands/products, namely Challonge and Player.me. Also performed duties as the Support team's scribe: •Taking minutes of the meetings and posting weekly updates for the company. •Archiving recordings of meetings. •Scheduling meetings for the team via Google Calendar.