Singapore
Eperienced Operations Manager with many years of leadership experience in the education sector, supporting both adult learning and children's education programmes. Throughout my career, I have been responsible for overseeing daily operations, driving business growth, ensuring regulatory compliance, and delivering high-quality educational services. My expertise includes working closely with various government agencies and statutory boards, managing stakeholder relationships, and ensuring that organisational requirements align with government regulations and funding frameworks. I have extensive experience in preparing and submitting tenders through platforms such as GeBIZ, TenderBoard, and Small Value Purchases (SVP), coordinating end-to-end tender processes from proposal development to contract management. In addition, I have a strong background in workforce planning and talent acquisition, including recruiting, onboarding, and developing employees across operational, administrative, and training functions. I am passionate about building high-performing teams and creating efficient processes that support organisational objectives. Over the years, I have successfully managed cross-functional projects, training operations, customer service initiatives, and business partnerships, consistently focusing on operational excellence, stakeholder satisfaction, and continuous improvement. My ability to balance strategic planning with hands-on execution has enabled me to contribute effectively to organisational growth and long-term success. I am a results-driven professional who thrives in dynamic environments and enjoys collaborating with stakeholders, government agencies, clients, and team members to achieve shared goals.
• Liaising with internal and external stakeholders such as, school-teachers, sales, curriculum, Finance, Logistics Team and Director. • Recruit and train potential and existing facilitators/ trainers for the delivery of programmes (such as learning journeys, heritage, Math & Science trails) • Oversee (and assist, if necessary) the delivery and operations of learning journeys in schools / venues / places of interest (eg arrange venue booking, pack resources needed for trail, conduct venue/activity briefing for facilitators.) • Manage the deployment and database of the facilitators for all programmes • Keeping track of all trainer’s performance management via all evaluations from Trainees. Review and keep tracks of any complaints or compliances. • Prepare and vetting of trainers timesheets and payslips • Perform Company's HR duties • Ordering and keep tracks of company's stationaries and pantries.
• Liaising with internal stakeholders such as, internal and external Trainers, BDM, Sales Team, Finance Team, HR and Director. • Liaising with external stakeholders, such as, customer/ students and Government Board for funding Claims, enrolling of courses and students. • Submitting claims against government board, such as, SSG, IMDA, IBF and etc. • Responsible to plan and schedule trainers to conduct lessons. • Proctoring of examination both physical and virtual classes. • Keep track of all training records for individual trainers. • Analyze and review assessments/ examinations results and feedback from Trainers and Trainees for every Funding classes. • Keeping track of all trainer’s performance management via all evaluations from Trainees. Review and keep tracks of any complaints or compliances. • Compile CSAT reports monthly and all trainer’s utilization to trainers and management. • Perform proper documentation for audit and submission
• Oversee entire operations and to ensure smooth delivery of all support services of the Care Home and maintain targeted performance standards. • Assists to plan, coordinate and manage the various operational support services in providing day-to-day operations & administration, procurement & logistics support, cleaning, maintenance, safety and security services. • Lead and manage the Ops Support Assistant (OSA) in supporting facilities management, food provision for residents and staff, laundry services, equipment maintenance, logistics and fire safety requirements, and the Ops Administrative Assistant (OAA) in providing general administration support for staff and residents’ admission, provision of transport arrangements and procurement services for general operations equipment and services. • Collates operational statistics and assist in the preparation of reports. • Liaising with different departments/ care home. • Assisting in staff’s lodging • Ensuring PO are raised within the procurement protocols.
Logistics Oversee, plan and manage entire Logistics cost in Singapore Manage entire inventory control in both warehouse and outlets. Negotiation of pricing, analyzing transportation & freight rates on all shipments (Import/ Export & Local Deliveries) Engaging in C.R.M Facility Working closing with all/ different mall management (Promotions/ Events & etc) Submitting of GTO report every month end Working/ submitting and Negotiating of Rentals Manage any complaints from both Mall management and consumers. Working closing with different vendors of related issue in outlets Ensure all outlets operation run smoothly. Working closing with Apartment Management for staff’s accommodation Ensure all items in all apartments are working well including air con servicing. Working closing with Landlord Agent Accounting/ Finance Maintain Organization Budget Oversees all Finances activities including reporting and audit. Ensuring of daily cash sales tally against POS system Banking of physical cash into company accounts Working closing with banks ensuring all cashless are being deposited to company bank accounts Issuing of PO and SO Liaise with IRAS, MOM, HSA and other’s tasks assigned by Director
• Oversee, plan and manage entire Supply Chain cost in Singapore. • Working closely with other department managers to plan company directions. • Making sure shipments arrived on time before the launching date of events. • Control inventory allocation to different warehouses (Own warehouse and 3PL) • Ensure each container are clear/ unstuffed within the time given. • Complying to government authorities (TC, NParks, LTA, etc) • Ensure operations KPIs are met (Delivery Time, cost saving, quality, safety, productivity, Etc) • Prepare weekly operations reports for reviewing. • Working closely with 3PL company. • Update/ create SOPs