Brian Jones

Senior Manager of Customer Success at Toast

Winter Park, Florida, United States

About

Experience

  • Toast (7 yrs 3 mos)
    • Senior Manager of Customer Success
      May 2021 - Present · 5 yrs 3 mos

    • Manager of Restaurant Success
      May 2019 - May 2021 · 2 yrs 1 mo

      Toast is an all-in-one point of sale and restaurant management system. Built specifically for restaurants on an affordable cloud-based platform, Toast offers advanced functionality including table-side ordering, quick menu modifications, real-time enterprise reporting, online ordering, and labor management on an easy-to-use interface. Toast’s full-featured POS platform is used nationwide by restaurants, cafes, nightclubs, and enterprise franchises.

  • Chief Operations Officer at The Tryst Trading Company
    Jan 2018 - May 2019 · 1 yr 5 mos

  • Director of Operations at Tryst Trading Co.
    Feb 2015 - Jan 2018 · 3 yrs

  • Manager at Starbucks
    Oct 2013 - Jan 2015 · 1 yr 4 mos

  • General Manager at Georgetown Cupcake
    Aug 2010 - Aug 2013 · 3 yrs 1 mo

    • Successfully prepared for, supervised, and opened new store in Boston MA • Acted as liaison with foremen and architect to ensure proper build out • Generated over $2.5 million in sales during first 12 months of operation • Interviewed, hired, and trained all 65 initial FOH and BOH employees • Generated and managed all schedules for FOH, BOH, and management staff • Continue to hire and train employees to meet the company’s standards on customer service as needed • Hired and trained catering managers for the new store • Created and maintained all databases and IT services for the entire corporation • Manage kitchen staff guaranteeing quality and quantity of over 6,000 cupcakes baked daily • Created and implemented local delivery service to create new revenue • Generate payroll on a bi-monthly basis in order to better create staff schedule according to sales • Increased profitability of store on a monthly basis by maintaining labor and ingredients costs below given threshold • Maintain vendor relations and find lowest pricing on commonly used and seasonal ingredients • Order and maintain inventory on supplies and ingredients daily