Sun Prairie, Wisconsin, United States
Solution-focused Business Systems Analyst with over 15 years of experience in implementation and configuration of enterprise information systems. Extensive experience in gathering, analyzing and defining functional requirements in numerous industries as well as designing effective help desk processes. Direct experience with efficient team-oriented strategies that increase reliability and productivity of various applications.
• Sr. Business Analyst within Identity and Access Management (IAM) team supporting SSO products, Ping Federate and Ping Access. • Analyzed and collected requirements from Application Owners to onboard applications into Ping Infrastructure. • Utilized Confluence, ServiceNow and Jira to record requirements, coordinate tasks, and plan go-lives.
• Elicit and document requirements from business stakeholders. • Create user stories, test cases and Agile documentation in Jira and Qmetry. • Report and document business feedback, defects, workarounds and remediation plans. • Provide demos of completed work in Sprint Review sessions with cross-functional business stakeholders.
• IT Business Analyst within Infrastructure Portfolio of the Johnson Controls Project Management Office (PMO). • Five-month contract for implementing Microsoft 365 services. Technologies include Microsoft Endpoint Manager, Intune Company Portal, Autopilot and SCCM. • Facilitate discussions with Application Owners for application packaging and using Intune Portal. • Coordinate, document and perform application testing for UAT processes. Prepare and coordinate virtual machines for use with application testers.
• IS Business Analyst within Infrastructure Portfolio of the BayCare IS Project Management Office (PMO). Responsible for business analysis deliverables of the Initiation Phase of the PMO Methodology. • Analyze IS infrastructure and technology needs for new construction and business unit remodel projects. Review architecture and low-voltage drawings. Conduct on-site analysis of IS infrastructure, gather client requirements and translate into detailed requirements documents for leadership review and approval. • Facilitate infrastructure discussions with real estate, construction project managers and outside consultants. Represent BayCare IS to each healthcare facility or business partner through problem and service management, project planning, and support for the facility's strategic objectives.
• Analyze, design, develop, test, and document system functionality for Revenue Cycle systems. Work cooperatively with business users, the IT department, and application vendors. • Act as a primary contact for system users for technical support of Cerner Millennium Registration, Experian Health, Teletracking and Verity Credentialing. Work closely with IT Service Desk facilitating next level support as an application subject matter expert. • Interview end users, stakeholders, and project sponsors in order to assess business and Revenue Cycle needs; create requirements documents based on captured data and in accordance with governance protocols.