United States
• Provide leadership to the Tier 1 Network Services team • Assist with critical issues and serve as an escalation point for more difficult issues • Ensure that service level agreements are met and that customer satisfaction goals are exceeded • Arrange training sessions for team members to further their knowledge and skills • Assist with recruiting to help grow the Client Services Department
• Provide support to customers’ network devices such as routers, switches, and wireless access points • Troubleshoot issues within Active Directory, VMWare, Hyper-V, SANs, ESX Hosts, and other technologies • Provide guidance to customers to help meet their needs while remaining compliant to FDIC and NCUA regulations • Maintain documentation and update best practice policies • Work with technologies remotely as well as in person
As the IT Administrator, some of my responsibilities are: • Provide support for computer systems within the organization • Coordinate with third party groups for upgrades and maintenance of various systems • Assist the corporate support group with large projects • Troubleshoot software and hardware as problems arrise
As the Information Technology Manager, some of my responsibilities are: • Provide support for computer systems within the organization • Maintain a network that connects three locations and more than 50 Active Directory users • Educate & train employees on new systems and technologies • Assist customers when technical difficulties arise and interfere with normal operations • Research new technologies and assess the risks associated with implementing them