Trenton, New Jersey, United States
As a results-driven and dynamic Operations Director, I bring extensive experience in process improvement, continuous improvement, and people leadership. I have successfully driven operational excellence through process optimization and strategic planning. My ability to lead large-scale manufacturing and supply chain operations has allowed me to deliver measurable results, including improving efficiency, reducing costs, and enhancing customer satisfaction. I have always believed in a collaborative and servant leadership style, which has helped me excel in managing cross-functional teams. I am a dedicated and results-oriented leader who is passionate about driving operational excellence and delivering value to the organization. Can add value by: Leading and managing large-scale supply chain operations to meet production goals and improve overall efficiency, resulting in increased revenue and cost savings. Developing and implementing process improvement strategies results in streamlined operations, improved quality, and increased customer satisfaction. Collaborating with cross-functional teams to optimize supply chain management, reduce lead times, and enhance inventory control, resulting in improved on-time delivery performance and reduced working capital. [email protected] | joseph-brennan.com
Hired to drive transformative process improvements across an international network of fulfillment centers, focusing on standardizing operations, enhancing safety, quality, and efficiency, and achieving cost reductions for optimal customer satisfaction. Serving as a trusted advisor to senior operations leaders and a subject matter expert in lean methodologies. Responsible for leading high-visibility projects, facilitating workshops, and collaborating cross-functionally with teams in Engineering, Planning, Tech and Logistics to meet company-wide objectives.
Develop and implement distribution strategies to optimize the company’s supply chain and distribution channels. Ensure timely and efficient delivery of products to customers and manage a team of 100 distribution staff, providing guidance and training as necessary. Monitor and analyze distribution performance, identifying areas for improvement and implementing solutions while maintaining relationships with key stakeholders, suppliers, and distributors. Implemented a new leadership development program focused on hands-on leadership for a site with a high turnover rate of 82%. The new program increased the morale of the departments and boosted employee productivity and quality by 9%. Conducted a thorough process and procedure review for an entire distribution department to address regulatory compliance issues and implement necessary changes resulting in a successful track record of passing the last three audits with no significant findings.
Successfully created and applied strategies to optimize business operations and improve process efficiency, including supply chain and logistics processes. Provided leadership and direction to operations teams, ensuring they aligned with business goals and objectives. Monitored and analyzed operational performance metrics, developed policies and procedures to ensure compliance with regulatory requirements and industry standards, managed budgets, and allocated resources effectively. Spearheaded the creation of a proprietary Resource Center in response to increased customer demand during the COVID pandemic, resulting in a 7% increase in productivity and a 17% decrease in quality errors, generating an annual savings of $2.6M. Transformed the repair department to meet the increased demand for oxygen equipment during the COVID-19 pandemic by implementing an assembly line format, resulting in a 36% increase in productivity and the distribution of $3.2M worth of oxygen equipment to over 10k patients. Implemented a Retraining Initiative for the customer service department resulting in a 13% increase in productivity. This initiative successfully addressed the shortfall of answering 15k calls a week, improving customer service reviews.
Led and volunteered for Outbound Package Loading Kaizen and assembled a cross-functional team of 11 individuals to implement a roller ball table and a new position to audit boxes and ensure item paths to the correct trailer, resulting in annual savings of $250k and a 43% decrease in downstream defects.
Managed and motivated a team of 600 warehouse associates, setting and achieving performance targets, organizing day-to-day operations, ensuring safety and compliance with regulations, identifying areas of improvement, and building positive relationships with stakeholders. Tracked productivity, quality, and safety metrics and implemented strategies to improve operations. Boosted productivity by 8% by identifying opportunities and establishing update times for shipping destinations in collaboration with IT Stakeholders, resulting in more efficient and accurate package sorting and shipping.
Implemented a 3-man team using hand scanners for bulk receiving process, increasing total units received from 540k to 1M units/ week, saving $1.7M and meeting the projected demand of 700k units/week.
Restructured military intelligence situational education from textbook style to an interactive campaign and utilized the students' critical thinking skills that, resulted in increasing the graduation rate from 94% to 98% and received positive feedback from a deployed officer who implemented the training during a mission.