Greater Paris Metropolitan Region
I help companies get the most out of their payment stack. As a Customer Success Manager at Stripe, I work with strategic merchants across France, advising on payment performance, cost optimization, product adoption, and growth strategies. With 10+ years in payments and FinTech (Stripe, Worldline, HiPay), I bring deep expertise across e-commerce, marketplaces, omnichannel, and regulatory compliance. Beyond my day-to-day, I'm passionate about the evolving landscape of crypto, Web3, AI and digital assets: areas I believe will fundamentally reshape how we transact globally. 📩 Feel free to reach out if you'd like to connect!
Stripe builds financial tools and economic infrastructure for the internet. As a CSM, my role is to ensure that Stripe's strategic and most valued users in Southern Europe derive the maximum value from their Stripe investments. - Leading post-sales engagement, retention and growth of a portfolio of strategic accounts in Southern Europe (France & Spain) - Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of Stripe’s product and industry - Driving overall account health and growth, including payments performance, cost optimization, product adoption, usage velocity, account renewals and growth, referral and customer satisfaction - Conducting Business Reviews aligned with the account team to discuss business priorities, payments performance, optimization opportunities, product roadmap - Supporting account expansion by identifying opportunities, driving business outcomes and ensuring customers achieve success by collaborating closely with cross-functional teams - Advocating for users internally and influencing product development to meet market needs
Worldline is the European leader in payment and transaction services. - Bringing payments expertise to our customers on e-commerce solutions (payment gateway, commercial acquiring, marketplace, omnichannel) - Strengthening of the sales teams in addressing strategic accounts - Developping upselling and cross-selling opportunities - Pre-sales on tenders
- Managing a portfolio of Financial Institutions on white label payment gateway solutions - Support on regulatory changes - Transitional role to drive a contract renewal for a major banking institution
Addressed large and mid-market accounts by offering them a wide range of innovative services and solutions. - Responsible for the entire business process, from prospecting to setting up the contract - Bringing payments expertise to our customers on e-commerce solutions (payment gateway, commercial acquiring, marketplace, omnichannel, terminals) - Support a portfolio of customers on Worldline's payments assets composed of pure players and financial institutions - Bring expertise on compliance and regulatory changes (Fraud, MIF, GDPR, PSD2...) - Pre-sales support by defining the strategy and designing of the solution according to the customer needs and constraints - Retain our merchants and partners by energizing their business through an innovative approach
HiPay is a global payment service provider. Building and maintaining effective long-term relationship with customers in order to ensure their high level of satisfaction, help to develop their business and increase revenue and profits substantially on FullService, Marketplace and PoS solutions - Serving as the primary customer contact for sales, business and technical issues of assigned accounts - Follow-up new clients' integrations - Liaising with relevant departments in order to accommodate customers’ requests (Business IT Support, Payment Operations, Fraud & Risk, Legal) - Business Review, building rapport with customers by probing for needs, recommend appropriate solutions and follow-up its implementation (additional payment methods, fraud management...) - Monitoring the statistics in assigned accounts to spot growth, loss trends, cancellations, orders, invoicing, traffic and develop strategic account plans accordingly - Identifying up-sell opportunities, managing contracts and technical set up (additional services, omni channel solutions...) - Weekly activity reporting, monitoring KPIs
Ixilo offers white-labelled marketplaces of services. Managing offers and sales promotion of white-label marketplaces promoted on BtoBtoC - Product mix and price offer, sales promotion - CRM, segmentation and customer base management - Management of the Contact Strategy - Creating and managing newsletters campaigns, A/B testing - Campaigns analysis (Opening Rate, Click-Through Rate, subject line performance) - Monitoring call center outbound/inbound statistics - Reporting, KPIs implementation and analysis - Redesign of the corporate website on Wordpress
Cofounder and manager of NL Xchange, a trading and services company with the aim to help companies to work with China. Our core activities: services in China (supplier audit, raw materials audit, quality control, order follow-up), sourcing (sourcing products and suppliers), Import/Export. - Creation of the company and day-to-day management - Sales development, cold-call marketing (B2B), account management, business exhibitions - Orders follow-up, air and sea freight follow-up - Recruitment and management of a sales representatives network