Raleigh, North Carolina, United States
I’m a Client Success Manager with 7 years of experience helping enterprise customers adopt technology, streamline processes, and achieve meaningful business outcomes. I specialize in building strong executive relationships, aligning stakeholders, and driving product value across complex environments. Across roles in Healthcare technology in the EHR space and Government & Commercial Drug Pricing solutions, I’ve led strategic onboarding initiatives, strengthened customer retention, and negotiated multi-year renewals that support long-term partnership success. I enjoy simplifying complexity, solving problems collaboratively, and uncovering insights through data to guide better decisions. I’m motivated by work that requires curiosity, accountability, and trust. I thrive in roles where I can bridge customer goals with internal teams, advocate for product innovation, and create experiences that make technology feel easier, clearer, and more impactful. If you’d like to connect, discuss customer success best practices, or collaborate — feel free to reach out.
Constellation Software | Harris Computer acquired the Hospital & Large Physician Practices business from Allscripts Healthcare Solutions in May of 2022.
Responsible for managing a portfolio of 10 clients with multi-million dollar annual spend. •Partnered with sales team to help facilitate dozens of new implementations, upgrades, and software addons that resulted in several million dollars of revenue in first two years •Rescued a client of 10 years with a $3 million annual spend from contract cancellation by spearheading an investigation into technical performance issues, working with internal teams to problem solve, and advocating for solutions that resulted in significant gains to their application performance •Successfully recruited three clients from portfolio to take part in advocacy program by leveraging strong customer relationship built during time as account owner
Responsible for pricing out professional services for three different products, producing SOWs, and the end-to-end transaction life cycle of multi-million dollar RFPs for potential clients in the US and internationally. •Part of the team that developed a standard subscription services model intended to mitigate specialized client requests and reduce pricing and SOW turnaround, resulting in a decrease of multiple days to less than 24 hours •Chosen to manage 2 additional products – dbMotion and Care Director – after successfully managing Sunrise Clinical Manager product for 2 years •Manage escalated of issues and requests, including a escalated multi-state request with a 24-hour turnaround that resulted in a $2+ million dollar contract with additional revenue from software implementation •Promoted to train and manage two new hires
Selected out of a candidate pool to participate in Instrotek’s intern program. • Responsible for maintaining the sales database of 5,000 customers, ensuring accurate information through regular reporting on current customers, one-time buyers, and opt-out requests • Implemented company security processes and procedures to safeguard customer data and guard against accidental deletions or data leaks