Surrey Hills, Victoria, Australia
I turn complex business problems into clear, practical solutions. As a Business Analyst and SaaS implementation specialist, I work at the intersection of business and technology—helping organisations simplify workflows, optimise processes, and get real value from the systems they invest in. At Infoxchange, I lead discovery workshops, unpack complex requirements, and translate them into functional specifications, user stories, and scalable system configurations. I partner closely with customers to ensure solutions don’t just work in theory—but deliver in practice. I’ve delivered across case management platforms, SaaS implementations, and transformation initiatives—spanning process redesign, system configuration, testing, training, and business transition. My focus is always the same: make it usable, make it efficient, make it stick. Known for digging deep, asking the right questions, and pushing through complexity, I bring curiosity, persistence, and structured problem-solving to every challenge. I’m particularly passionate about using technology to drive meaningful impact—especially in the not-for-profit and community sector.