San Francisco Bay Area
Thriving in fast-paced environments, I drive innovative improvements and balance rapidly changing priorities. Growing up in a family-run business, I developed a sound work ethic and operational expertise from a young age. My expertise not only improved profitability for our business, I launched a lucrative re-sale operation and ran it for 5 years to pay for my education, graduating with almost no student debt. Providing the catalyst behind process improvements in roles throughout my career, I am frequently asked to lead special projects. Competent in strategizing, leading, training and documenting policies and procedures, I streamline processes and support continuous improvement efforts. ✧BUSINESS ACUMEN | STRATEGIC PLANNIG | PROCESS IMPROVEMENTS I nurture and maintain key relationships earning trusted advisor status, quickly. Whether advancing retail efforts or improving service levels in diverse industries, my customer-focused approach drives positive results. Intuitive with software, I master basic operations, unlock advanced capabilities and develop subject matter expertise quickly. Readily sharing my discoveries, I boost department productivity and train users for maximum system efficiency. ✧ RELATIONSHIP BUILDING | PROBLEM RESOLUTION | TRAINING MY CONTRIBUTIONS INCLUDE: COMMUNICATION & ENGAGEMENT: Building relationships, training teams and partnering with key stakeholders. STRATEGIC & TACTICAL PLANNING: Mapping plans, establishing metrics and defining policies and procedures. RAPID RESPONSE: Influential in resolving issues and leading cross-functional teams toward effective solutions. TECHNOLOGY: SQL | Point of Sale (POS) Systems | QuickBooks | Rocket wIntegrate | Adobe Photoshop | SharePoint | OneDrive | Inform Records Management System (RMS) | SaaS (Office 365) | Sharefile File Transfer | Protocol (FTP) | Copperfire Management System | Microsoft Office Suite: Word, Excel, PowerPoint Welcoming professional contact via: [email protected].
Quickly tapped to orchestrate and lead special projects by department chiefs, in addition to routine reporting duties based on contributions to department operations. Gathered, collated and compiled time-sensitive crime-report content from multiple medias, deriving from active, 150+-officer department as part of 6-person team. Prioritized processing based on case urgency. ■ Performed database research and analysis. Augmented existing reports and connected suspects, when possible, with aliases, criminal history and related details. Relied on for rapid, accurate responses. ■ Achieved new system super user status. Collaborated with IT in new software architecture development, implementation and operational integration. Provided start-to-finish input as to data accessibility, searchability, user experience and functionality. Performed testing and wrote step-by-step manual for workflows within new systems. Supported users. ■ Emerged as primary administrative trainer. Worked one-on-one with 34 (and counting) officers in system operation, technology, reporting and data accuracy. Simplified processes; created standardized forms defining requisite information. ■ Asked for and granted project leadership to resolve department reporting backlog and accuracy issues. Coordinated efforts, cleared roadblocks and met project deadline. ► COLLABORATED ACROSS DIVISION LEADERSHIP. Strategized, mapped and executed project plan. ► DIRECTED, SUPERVISED and RALLIED 14-person team in clearing extensive backlog. ► PRODUCED DETAILED PROCESSING INSTRUCTIONS and enabled ongoing, 24/7 attention to high-priority project. Granted and embraced project leadership autonomy. ■ Earned Bilingual Certification for City of Salinas; only certified, bilingual processor at SPD. Translated live interactions and audio and video recordings, telephone calls, conversations, interviews and public interactions.