Denver Metropolitan Area
Coached and developed newly hired and tenured Account Managers throughout the Uber Eats CS org on product knowledge and upsell strategies Leveraged product knowledge and growth strategies to help share best practices through leading impactful sessions in a team meeting setting Quickly deciphered data to provide impactful insight that drives growth Managed book of business surpassing 3.4MM monthly GB Drove growth by prioritizing MVP and VIP brands through product adoption and menu optimization
Leveraged product knowledge to share best practices through leading team meeting sessions Piloted Uber Eats Offers in Chicago, San Francisco, and Dallas prior to global launch Managed a book of business to acquire and retain partners using data-driven recommendations to maximize revenue for partners Optimized processes for eligibility, outreach, and retention for Uber Eats Offers
Manage portfolio of over 70 virtual restaurant partners Provided data-driven feedback to ensure healthy metrics and outline opportunities for growth Executed requests for changes on the platform (e.g., update system profiles and menus that show in the app, coordinate marketing opportunities, resolve technical issues)
Developed and maintained a strong pipeline of sales leads using Salesforce.com Drove the full sales cycle to attain new business: qualified leads, made introductory calls, assessed business goals, and worked directly with business owners to close deals Nominated by management to serve as a 'Yelp Guide' for new hires, helping them prepare for their first day and ensuring a smooth onboarding process
Submitted new product offers with product descriptions, features, images, and pricing to eCommerce buyers Managed day-to day communication with Account Managers and provided customer service related to product inquiries, shipment information, and returns Responsible for Amazon.com Purchase Order management Prepared weekly analysis reports for Amazon.com and monthly, YTD, and YOY sales reports for eCommerce department
Managed database by maintaining product content and imagery for entire catalog Assisted in preparing product offers by gathering product descriptions, features, and images Reallocated and released Purchase Orders for smaller accounts Provided customer service support where needed
Completed opening and closing procedures including balancing cash registers, EOD sales reports, and depositing cash Assigned departments and scheduled breaks for up to 6 employees per shift Trained new employees on POS, merchandising, and customer service Merchandised store for better customer experience Provided customer service support where needed