Mobile, Alabama, United States
I spent seven years at the intersection of technical services and digital literacy, designing custom taxonomies and building instructional programs to help people master new technologies. Today, I bring that library science foundation to Enterprise AI. As an Annotation Manager at Moveworks, I manage the human-in-the-loop operations that serve as the ground truth for our product’s performance. Whether managing a physical collection or training a large language model, the fundamental goal is the same: building systems that make information useful and ensuring people can interact with them effectively. Core Areas of Focus: - Engineering & Data Science Collaboration: I work closely with data scientists and engineers to translate high-level product goals into precise, scalable human annotation tasks, delivering the high-quality data needed to improve model interpretation. - Instructional Design & Training: Drawing on my background in media literacy, I develop asynchronous onboarding pathways and technical tutorials that establish clear standards for annotator precision and data quality. - Taxonomy & Knowledge Architecture: I apply classification principles to reconcile complex taxonomies across disparate tasks, eliminating the ambiguity that can hinder LLM performance.
- Strategic Program Leadership: Lead end-to-end operations for high-impact annotation programs to improve AI Assistant performance. - Technical Partnership: Collaborate with Data Science and Engineering to translate research goals into scalable task designs and technical taxonomies. - Operational Scale: Manage a team of contract annotators, overseeing workload balancing, performance plans, and high-velocity delivery. - Instructional Design: Architect team-wide training ecosystems and Notion hubs, implementing asynchronous onboarding pathways for a team spanning multiple time zones. - Quality Systems: Enforce high-velocity quality standards through targeted coaching, spot-checks, and proactive risk mitigation. Note: Prior to 2013, held various shift lead and staff trainer roles in retail and service environments, building a foundation in personnel management and operational oversight.
- Authored comprehensive guidelines and training materials for complex NLP annotation tasks. - Coached annotators on edge case resolution to ensure high data consistency and model fitness. - Identified quality bottlenecks and implemented corrective training modules in collaboration with management.
- Performed high-accuracy labeling for NLP tasks to support model training and evaluation. - Maintained high productivity and quality benchmarks for assigned annotation workstreams.
- Consulted with library organizations to architect and execute digital content strategies aligned with community needs and organizational missions. - Specialized in the development of digital resource tutorials and instructional media to improve technical enablement for diverse user groups. - Established and maintained high standards for digital findability and engagement through structured content planning.
- Served as a digital reference librarian and research methods tutor for Library and Information Science (LIS) students. - Guided students in technical services, archival research, and the application of information literacy standards. - Provided targeted feedback and coaching on complex research methodologies and information architecture principles.
-Managed bibliographic record linking and materials processing using MARC, Dewey Decimal, and library-sepecific standards to ensure data integrity. - Produced technical training videos and workshops for patrons and staff, focusing on digital and media literacy. - Oversaw IT troubleshooting, server maintenance, and technology infrastructure for the organization. - Represented the organization at regional technology meetings to align local initiatives with broader technical standards.
- Performed materials linking and processing while maintaining organization supply inventory and delivery check-in. - Applied taxonomy and cataloging standards to support collection management and data quality.
- Provided technology assistance for patrons and staff while managing the organization's zine collection and social media accounts. - Developed instructional programming and managed AV maintenance for meeting spaces and auditoriums.
- Performed bibliographic record reviews and materials linking to ensure database accuracy and data integrity. - Managed materials processing and created instructional artwork for audiovisual collections. - Applied taxonomy and cataloging standards to support collection management and discoverability.