Petaling Jaya, Selangor, Malaysia
Strategic PMO with proven adaptability within dynamic and fast-paced environments. Excelling as both an individual contributor and team player; leveraging on data driven decision making, driving high impact projects within the organization. Specialized in cross-regional strategy, stakeholder management, and process optimization, with a proven ability to enhance operational efficiency. As I am always looking for new opportunities to learn and grow, do not hesitate to reach out to me if you'd like to initiate any form of discussion!
1. Lead Strategic, Topline-Focused Initiatives 1a. Provide strategic direction and end-to-end ownership of initiatives aimed at improving revenue growth, business performance, and long-term competitiveness 1b. Partner with senior stakeholders and cross-functional teams to translate strategy into executable roadmaps and measurable outcomes 2. Spearhead AI & Technology Transformation 2a. Lead AI and technology transformation initiatives by building robust, scalable data infrastructure as the foundation for future AI integration 2b. Drive improvements in data accuracy, availability, and governance across systems to support analytics, automation, and decision-making 2c. Identify and implement automation and system enhancements to reduce manual processes and operational inefficiencies 2d. Enable teams to reallocate effort from operational work to higher-value, strategic objectives 3. Bridge Strategy and Execution 3a. Provide project leadership and direction while remaining hands-on in execution to ensure timely and effective delivery 3b. Work directly with business and technology teams to manage dependencies, risks, and outcomes across the project lifecycle
1. Cross-country/ Competitor Benchmarking a. Identify over/under performing areas vs other Shopee markets/ competitors, propose initiatives to facilitate growth 2. Business performance analysis a. Provide performance management reports to CEO, highlighting profitability, market share and competitor performance
1.Strategic Target Setting and Process Improvement: a. Established targets for various operations departments through forecasts with historical data, designing process improvements to achieve continuous improvement goals. 2.Presentation Deck Development: a. Built and managed presentation decks for biweekly senior management meetings, providing comprehensive updates on respective operations departments. 3.Project and Stakeholder Management: a. Initiated and spearheaded meetings and discussions with stakeholders from various departments (e.g. operations, business development and marketing), proposing improvements on current processes. b. Conducted data analysis and impact sizing, setting priorities between designed initiatives. c. Creating compelling proposals and presentation materials on aligned initiatives for senior management. 4. Data Visualisation: a. Developed evergreen (automated) dashboards to monitor key metrics and project-related fields, ensuring seamless communication with senior management. 5.Regional Collaboration: a. Maintained strong relationship with regional counterparts across Shopee markets. Ensuring the direction of managed projects are inline with best practices prevalent across markets.
Tasked to improve overall user experience of Shopee Malaysia inline with company direction for 2023: 1. Summary of impact from projects managed: a. Streamlined cross-departmental processes (e.g. Logistics, Customer Service), reducing redundancies and proposing automation. Resulting in savings of USD73,500 per month and reduced critical case turnaround time by 70%. b. Structurally improved Shopee Chatbot (Artificial Intelligence) through (i) establishment of SOPs and (ii) ideation of new features enhancing information accuracy, reducing human dependencies. Realised savings of USD13,500 and increased Chatbot CSAT by 2x from baseline. c. Operationalised government initiatives (e.g. eMadani and Low Value Goods tax) improving Shopee’s compliance with regulatory requirements. Made use of operational collaterals to reduce number of headcount needed to deal with inflow of cases, resulting in significant cost savings. 2. Awards and Accomplishments Winner of Shopee H1 2023 Value Stars Award; awarded to 10 top performing individuals in Shopee Malaysia.