Cranston, Rhode Island, United States
Installed and maintained the electrical systems of vessels in production. Fabricated and installed wire-way hangers and performed stud shooting. Installed and routed various sizes and types of cables for lighting, communications, control, power, and electronic systems.
Built and maintained trusted advisor relationships with social media marketers and data analysts to strengthen their social media strategies through campaign execution, conversation monitoring, and reporting. Delivered workshops, live demonstrations, and educational materials to support customer success and engagement.
Managed 50 - 75 customer renewals per month to drive retention and satisfaction. Partnered cross-functionally with Finance, Legal, and Sales teams to align on renewal terms, contracts, and pricing strategies. Analyzed historical data and market trends to create weekly presentations and quarterly forecasts for leadership. Negotiated renewal agreements to maximize customer value and company revenue.
Supported small business customers with online billing and account inquiries via inbound technical support calls. Problem solved software issues by guiding users through service protocols to identify and resolve problems. Answered product questions and resolved usability concerns to ensure customer satisfaction. Maintained an NPS score above 80%.