Chapin, South Carolina, United States
• Lead the disaster recovery capability for the enterprise ensuring that all information security standards and procedures are followed while maintaining a normal service level to customer and stakeholders • Led a 6-member cloud Ops team. Created the cloud IAM and active directory roles for all the Enterprise. • Coordinated and implemented changes on weekly basis for updating security polices and updating encryption. • Onboarded apps to cloud to move them from on premise data center. • Manage the implementation of Tanium while updating the client on the different OS hosts. • Configured Tanium Threat Response to monitor endpoints and send alerts to Splunk. • Protect NPI data in Enterprise databases using Guardium as a preferred tool • Manage and implement of F5 ASM from concept to protection including but not limited to protecting external applications with positive and negative policies • Manage and implement the roll-out of Imperva Database Activity Monitoring and Imperva Web Application Firewall • Built out and deploy AWS infrastructure for Splunk environment and create all the alerting to trigger on a defined action and monitor the overall health of the tool • Manage role-based access for multiple solutions • Manage upgrades and patching of appliances to address vulnerabilities and increase functionality • Garnered cross-platform experience and expertise to identify and resolve integration issues • Review, evaluate, design, document, implement and maintain key systems, networking, and storage infrastructure • Mentor junior team members and management on different solutions and processes • Work as escalation for Ops Support team on a 24x7 needed basis
• Managed technical support for about 4000 users • Trained incoming techs on procedures, software, and platforms • Managed configuration and troubleshooting of Sonic Wall routers • Managed user accounts and distribution groups etc., using Active Directory • Managed Hardware and Software troubleshooting • Managed ticketing system, escalations and assisted with automation efforts
• Managed telephone support and remote diagnostic support using Bomgar • Led the troubleshooting exercises related to Cisco VPN client issues and home network issues • Led the troubleshooting for Microsoft products, email encryption issues dealing with smart card • Managed mobile email accounts • Managed Remedy Ticketing system for team
• Provided front line call center support for VoIP and network connectivity • Assisted with remote troubleshooting by isolating problem calls from customers and field engineers • Supported troubleshooting of layer 1 to layer 3 issues on broadband circuits • Supported troubleshooting and configured MegaPath supported customer premise equipment • Provided clear and concise documentation on troubleshooting steps taken