Dallas, Texas, United States
World Class Customer Service – Inbound/Outbound Call Center/Client Relations, Help-Desk/Service Desk. SAP, People-Soft, Microsoft Office, 10-Key, Bilingual – Fluent Spanish, Accounts, Blackberry Troubleshooting, Receivable - Billing (Credits/Debits), CRM, Retention, Database Management, CISCO. Excellent listening skills, strong interpersonal communication skills, and proficient computer skills. Wireless Connectivity troubleshooting skills. VOIP/Wireless Telephone troubleshooting experience.
Networking
Assisting Suppliers, Members, and Internal Employees with access inquires and technical issues Resolving cases via Sales-force ticketing system & escalating complex issues via Remedy-force Providing Member support for various Clinical applications Assisting with on-boarding access management request Call Center, incident management, documenting, emails by prioritizing technical trouble cases
• Assisting Governmental agencies, Hospitals, Hotels, and Educational facilities with Optical Networks • Generating Repair & Advance Replacements for computer modules ONT (Optical Network Terminals) • Call Center - Incident Management, creating and prioritizing technical cases and trouble tickets • Providing helpdesk support, troubleshooting network related issues for clients per SLAs • Analyzing and organizing data from daily SQL queries from new client access request portal • Negotiating (SLA) Support Agreement Contracts with various clients Assisting IT manager with various IT related issues - providing internal IT support
• Assisting global clients with tax preparation - KPMG Link application login assistance • Internal tax application assistance, responding via email, and resolving taxpayer issues • Resetting passwords for Global users and Program managers, escalating security and identification verification issues • Providing technical support and network security for clients and Global tax offices via email, phone, and portal