Muskego, Wisconsin, United States
I’m currently the General Manager at a Holiday Inn Express and also help run a gas station and U-Haul business. My background is pretty hands-on — I graduated from UW–Madison in 2019 with a degree in Economics, and I’ve been involved in customer service and business operations ever since. I started in finance and billing at Labcorp, which gave me a solid understanding of revenue and accounting. Over the years, I’ve also worked closely with my family’s businesses, so I’ve learned how to adapt quickly, work hard, and wear a lot of hats. I’m great with tech, love working with people, and try to bring a calm, approachable energy to everything I do. Outside of work, I’m all about sports and traveling.
As General Manager of the Holiday Inn Express & Suites in Elkhorn, I oversee daily hotel operations with a strong focus on guest satisfaction, team leadership, and maintaining IHG brand standards. I am responsible for leading a high-performing team and ensuring operational excellence across all departments, including front office, housekeeping, maintenance, and food & beverage. Key Responsibilities: Lead and manage hotel staff, including hiring, training, scheduling, and performance development. Ensure consistent delivery of exceptional guest experiences, maintaining high scores in guest satisfaction metrics. Oversee compliance with IHG standards, policies, and brand requirements. Coordinate and implement preventative maintenance plans with Chief Engineer to ensure room quality and safety. Collaborate with department heads to streamline operations, manage expenses, and improve efficiency. Resolve guest concerns promptly and professionally, enhancing overall guest loyalty. Maintain clear communication with regional leadership and ownership regarding property performance. Conduct daily operations meetings and monthly staff evaluations to drive performance improvement. Implement and maintain cleanliness, safety, and presentation standards across the property. Achievements: Successfully passed IHG Quality Assurance Audit with a perfect 100/100 score in 2025. Maintained consistently high cleanliness, brand compliance, and service standards contributing to top-tier guest reviews. Developed staff accountability systems and operational checklists that improved efficiency and audit readiness. Fostered a team culture focused on professionalism, attention to detail, and hospitality excellence.
• Operated a successful convenience store while managing U-Haul services on-site. • Oversaw daily sales operations and employee management, ensuring high customer satisfaction. • Developed strong relationships with suppliers to optimize inventory management and reduce costs.