Greater Orlando
• Natural Leader; both verbal and by example • Balanced strengths in careful listening and decisive action taking • Extremely articulate and persuasive in all forms of written and verbal communications • Uses a mature professional manner when communicating with clients and internal customers • Extremely well organized; follows through to the last detail • Adaptable, focused and learns new systems quickly; able to multitask
• Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer. • Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other. • Compare a property with similar properties that have recently sold to determine its competitive market price. • Promote sales of properties through advertisements, open houses, and participation in multiple listing services. • Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
• Provided leadership for employee population, consisting of approximately 60 technicians, two warehouse employees and three Field Service Managers that both maximized and optimized resources in support of the company’s goals, metrics and objectives in serving Dish Network customers. • Motivated staff by giving constant feedback, reiterating goals and sharing employees success stories. From 6/2014 to 12/2014 our office had the best retention rate in the state of Florida. • Effectively led and developed the Field Service Managers and employees utilizing performance management tools to enhance performance and achieve individual, as well as company goals. • Ensured productivity, safety, and quality goals are achieved through a process of continuous improvement. • Met, and many times surpassed companies monthly and quarterly goals. Our office broke company records in sales, job completion rates and fewest trouble calls within 30 days. • Designed and implemented staffing strategies to ensure workforce is flexible and can respond to variations in workflow. Created schedules that ensured coverage without overworking the staff. • Ensured team clearly understands expectations and that they are focused, capable, and accountable for being efficient and effective. Held daily meetings with supervisors and led weekly meetings with technicians reviewing company and personal goals.
• Directed and coordinated the day-to-day activities of warehouse operation, which includes supervision of personnel, receiving, storing, distribution, inventory control and maintenance of over 2500 items. Performed duties within safe, sanitary and good housekeeping guidelines. • Delivered excellent customer service to our internal and external customers. • Assisted Area Manager and Superintendents in procurement of material supplies and equipment to complete projects. • Ensured that the warehouse, shipping and yard areas are kept clean, maintained and well organized. • Managed complete range of inventory control functions to ensure accurate inventory levels and product availability. • Ensured that incoming and outgoing orders are complete and accurate and prepares necessary paperwork.
• Installed telecommunications services by identifying and connecting correct wires in pedestal or on terminal block, or tap, installing temporary drop if possible, installing inside wiring with proper bonding of ground, connect TV and test, install HFC, IPTV and optical equipment and test • Replaced and repaired visible faults in single line installations with efficient and logical problem determination; interprets test equipment readings accurately to localize line trouble • Communicated independently, effectively, clearly, and professionally with customers, outside technical staff, employees, supervisors and managers; establishes and maintains considerate and cooperative relationships with co-workers, supervisors and customers • Traveled to sites as necessary and on demand via company vehicle, complying with traffic laws, safety rules, regulations, and practices; accesses cable, pedestals, and other equipment by climbing ladders, poles, and scaffolding, walking through muddy areas or brush and shrubbery, and digging • Maintained pedestals and taps as needed. Reported any maintenance required to supervisor
• Prioritized and dispatched service and installation requests to field associates via phone, in order to meet customer's service needs in a timely and efficient manner • Acted as a liaison between technical and customer service departments to provide centralized communications between field and office associates • Communicated with technicians and installers in the field to monitor job status, inform them of changes, reassign work, authorize converter boxes, approve billing payment arrangements during non-pays, and otherwise offer assistance in order to ensure that field associates have necessary information to meet customer and system needs • Troubleshoot and assisted CSR’s with technical problems as required in order to reduce service calls • Wired telephone, high speed and cable television service orders on main distribution frame • Scheduled all installation and service work as needed for next day (including installations, disconnects, non-pays, billing verifications, trouble tickets, tap audits, special request orders and service calls) in order to provide efficient use of manpower and timely response to system concerns
• Proofread, footed and reviewed the following: Insurance Rules/Loss Costs documents; forms; spreadsheets; generated material; portfolios and manuals for spelling, punctuation and grammatical errors • Analyzed formats to achieve consistency, following departmental standards • Edited and processed all documents using in-house applications and templates • Performed final quality control review and final editing • Interacted with Production Prep Analysts to speed along the editing process • Prioritized major tasks to meet production deadlines • Utilized standard proofreading marks to show what edits must be made on a document • Helped develop training techniques for new and current employees