Jacksonville, Florida, United States
Most people can tell you what they do. Some can tell you how they do it. Very few can tell you why. I believe that the most meaningful work happens when you're willing to go somewhere hard, build something from nothing, and stay committed to the people and outcomes that matter most. That belief has shaped every chapter of my career. Over the last decade with Allegis Group across Aerotek, Aston Carter, TEKsystems, and now MarketSource — I've consistently been drawn to the same kind of challenge: create a market, shape the strategy, drive it to execution. Not because it was the safe path, but because that's where real impact lives. Today, I partner with Banks, Credit Unions, FinTechs, and Payments organizations to deliver outsourced solutions that drive new revenue, protect existing revenue, and mitigate risk across the enterprise — spanning AI, contact center solutions, innovation and transformation, talent development, location intelligence, and technology stack modernization.
I lead go‑to‑market strategy and revenue growth for MarketSource’s Financial Services vertical, operating Revenue‑as‑a‑Service (RaaS) models that help banks, credit unions, fintechs, and payments companies turn CX into a scalable revenue engine. My work focuses on helping financial institutions operationalize modernization initiatives—aligning talent, operating models, and execution to drive customer engagement, efficiency, and measurable revenue outcomes. MarketSource, an Allegis Group company, designs and manages CX‑led revenue and business process solutions across voice, chat, and digital channels. We support critical functions including customer care, onboarding, fraud, collections, and sales—bridging the gap between technology investment and real‑world performance through disciplined execution and accountability.
After transitioning to TEKsystems following its strategic separation from Aston Carter in 2023, I held two strategic roles driving growth across both federal and enterprise segments by delivering comprehensive IT and business transformation solutions. I led business development for Federal Government CX and Contact Center programs, partnering with agencies to execute mission-critical initiatives across CX, AI, digital transformation, and help desk operations—supporting over 185 programs annually with a network that deployed 8,000+ consultants across 65 agencies. In a separate but aligned role, I drove expansion within enterprise financial clients, applying a transformation-first mindset to help organizations navigate disruption, optimize operations, and unlock value through TEKsystems’ full-stack capabilities in cloud, data, AI, automation, and agile delivery—ultimately maximizing technology investments and delivering measurable business outcomes.
After transitioning to Aston Carter following its strategic separation from Aerotek in 2021, I spearheaded the development and leadership of the Government Services vertical. In this role, I was responsible for overseeing operations across 13 states in the Northeast and managing federal programs throughout North America. Leading a team of over 300 account managers, I played a critical role in expanding Aston Carter’s government solutions, ensuring alignment with federal, state, and local contract needs. Aston Carter specializes in consulting services and government solutions, leveraging a network of more than 355,000 cleared professionals to support various contract requirements—from the bidding process to project execution. Through strategic partnerships with workforce programs, academic institutions, and community organizations, we enhance our talent network, including individuals with diverse experience levels, certifications, and security clearances, up to the Top-Secret level.