Brandi Cavender

Customer Success at HeyGen. Ex-Moveworks, Smartsheet

Atlanta Metropolitan Area

About

I am deeply passionate about building strong customer relationships and driving the success of my customers by understanding their unique needs and providing tailored solutions. I thrive within growing organizations characterized by their dynamic, fast-paced environments. My passion for success is not only for myself and clients but is equally shared with the team members I collaborate with on a daily basis. I am committed to exceeding expectations through continuous learning and personal growth.

Experience

  • Strategic Customer Success Manager at HeyGen
    Mar 2026 - Present · 5 mos

  • Strategic Customer Success Manager at Moveworks
    Jun 2022 - Mar 2026 · 3 yrs 10 mos

    Moveworks was acquired by ServiceNow in December 2025. At Moveworks, I am privileged to collaborate with our most strategic clients across North America and EMEA, focusing on building exceptional customer relationships. In my role, I serve as a strategic advisor, dedicated to ensuring our clients derive maximum value from their investments. This commitment involves not only external engagements but also fostering strong internal collaborations. I regularly work cross-functionally with teams in product development, engineering, data science, implementation, and support, aligning our efforts to guarantee client success. My approach is rooted in partnership, both with our clients and within our organization, to drive mutual growth and success.

  • Smartsheet ()
    • Senior Customer Success Manager, Key Accounts
      Feb 2021 - Jun 2022 · 1 yr 5 mos

    • Customer Success Manager, Strategic Accounts
      Aug 2018 - Feb 2021 · 2 yrs 7 mos

      Smartsheet (NYSE:SMAR) is a leading cloud-based platform for enterprise achievement, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more effective processes and better business outcomes. Smartsheet is committed to continuously delivering a secure and extensible platform that meets the complex needs of today’s largest enterprises. More than 75% of the companies in the Fortune 500 rely on Smartsheet to implement, manage, and automate processes across a broad array of departments and use cases.

  • Sales Account Executive - RPA at Kofax
    Mar 2018 - Aug 2018 · 6 mos

    Robotic Process Automation (RPA) uses software robots and intelligent business rules to mimic specific actions employees take while performing tasks in various applications. RPA can automate manual, repetitive tasks, eliminate errors and deliver 100 percent data accuracy any industry, many which include: banking, insurance, transportation and logistics, manufacturing and finance and accounting. I help companies to improve efficiency and adapt to changing technologies by: - Drive more value and profit by automating manual tasks - Increasing employee productivity - Increasing customer service satisfaction - Providing insights and analytics to better understand processes and continuing to improve operations

  • Regional Director Of Business Development at LifeWorks
    Jul 2016 - Mar 2018 · 1 yr 9 mos

    As a Director of Business Development for LifeWorks, I help organizations care for and support their employees’ well-being while simultaneously helping their company culture, increasing retention, reducing absenteeism, increasing productivity, lowering turnover and achieving overall higher business results. LifeWorks mobile-first, total well-being platform brings together support, recognition, community, guidance, rewards and care for all. The result is a solution that achieves industry-leading utilization while providing insights to the well- being of your company, helping to foster your company culture and your bottom line. Specialties: Social Business Software, Employee Wellness, Social Recognition, Human Capital Management, Employee Engagement, Benefit Communications, EAP, Employee Assistance