Chesterfield, Virginia, United States
- Support enterprise cybersecurity operations, risk management, and secure technology implementation across identity, endpoint, cloud, infrastructure, vendor, and clinical technology environments. - Evaluate security risks for SaaS platforms, hosted applications, third-party vendors, infrastructure changes, endpoint workflows, and business-requested technologies. - Provide security architecture input for identity and access management, device compliance, endpoint protection, remote access, cloud services, backup and recovery, and clinical application workflows. - Review vendor security documentation, security attestations, agreements, data flows, encryption practices, breach notification terms, PHI safeguards, and subprocessor controls. - Develop risk summaries, mitigation recommendations, security requirements, clarification items, and risk acceptance guidance for leadership, legal, compliance, business stakeholders, and vendors. - Investigate endpoint and security events, support root-cause analysis, recommend remediation actions, and improve security controls, tooling, policies, governance processes, playbooks, and runbooks. - Translate technical security risks into practical, defensible recommendations that support clinical operations, regulatory expectations, audit readiness, and enterprise risk reduction.
• Provide senior level local desktop and remote support to 13,000+ internal end users on a variety of Tier 2 software/hardware issues across many devices (mobile devices, laptops, desktops, and virtual devices), as well as escalating server/network incidents to the proper group • Troubleshoot and resolve issues across multiple company domains in an integrated IT environment • Mentor and guide new IT technicians as they become familiar with the computing environment consisting of several domains across several distinct networks • Manage laptop and desktop image builds, repairs and upgrades (DELL, HP, Lenovo IBM) • Image and deploy computers (Symantec Ghost, MS SCCM, Altiris, Matrix42) • Printer/Copier troubleshooting (Xerox, Canon, HP) • Modify scripts and batch files for deployment and asset management automation • Participate in on-call rotation; Travel to satellite locations for “hands-on” resolution * Used VMware to create virtual machines that allowed users to run incompatible software on current computers without sacrificing security and compliance * Participated in integration projects bringing computers into compliance with security standards (Sarbanes-Oxley) * Participate in various migration and conversion projects (OS upgrades, Tech Refresh, and application deployment testing)
• Provided local desktop and remote support to 1,600+ internal end users on a variety of software, hardware issues, as well as escalating server/network incidents to proper groups • Identified, resolved or escalated issues in an efficient manner while meeting or exceeding SLA requirements, and providing excellent service • Tracked and monitored incidents to ensure a timely resolution, documenting resolutions in the IT Knowledgebase * Created a laptop asset management database (MS Access 2007) to record contractual agreements with employees * Created an MMC console for the Help Desk staff to utilize, improving efficiency and organization * Promoted to IT Support Services Specialist within 6 months
• Provided quality control related to data processing for direct mail campaigns. Verified the accuracy of mainframe programming output (segmentation, selections, and table look-ups) according to client input. Also verified forms, texts program variables, and postal sorts were correct before production • Ensured that quality and accuracy is consistently achieved while maintaining excellent customer service in a high pressure, high volume printing/mailing environment * Worked with IT to develop customized reports in Microsoft Access and Excel to aid Team Leaders and Managers in making more timely production and planning decisions * Served as back-up to Team Leader (attended daily production meetings and monitored team productivity)
• Established and administered the overall policies and goals for all Data Processing Services and IT functions • Analyzed the operational needs and enlisted the cooperation of other departments concerning activities related to the successful attainment of company goals, objectives and priorities • Directed the daily data processing production in a 24/7 environment, responsible for hiring, training, and/or termination * Implemented Business Order Management System (Mail-Shop), replacing hand-written paper work orders improving workflow, order accuracy, tracking, reporting, accountability, shop-floor data collection, and more responsive service to clients * Directed the creation and implementation of a web-based fulfillment solution for a multi-billion dollar hair products corporation worth $2.5 million in revenue * Increased warehouse efficiency 50% by developing a transaction-based warehouse Bill of Lading system in MS Access * Converted a manual weekly timecard process to barcode ID Badge system resulting in cost savings of $35,000 annually as well as improved labor management decisions in a three-shift production environment * Implemented an Education Reimbursement for employees, in accordance with Senior Management * Created the company's brand (trademarked logo and copyright, sales collateral, website, brochures, and marketing material)
• Converted incoming client data into required format; completed various data services according to client instruction including USPS Presort and Standardization, National Change of Address (NCOA), Merge/Purge, Segmentation, Suppression, Custom Selects, Customized Reporting; Prepared data for digital output on various print press machines (laser, inkjet, intelligent inserting) • Customized data processing strategies for increased efficiency, quality control, and best utilization of mail-piece design and postal costs to clients • Provided internal software training and IT technical support to 100+ internal end users * Replaced prior outsourced technical support needs resulting in annual savings of $15,000 * Increased data processing daily output capacity 55%