Denver Metropolitan Area
I've spent over 12 years building and growing customer relationships in fast-moving media and technology companies — and the last 8+ at Braze, one of the leading customer engagement platforms in MarTech. Today, I lead Account Management for SMB Americas, where I focus on three things: driving predictable revenue growth, building high-performing teams, and helping customers unlock real value from the platform. I've grown alongside Braze from early-stage account manager to Director, developing the playbooks, forecasting discipline, and coaching culture that scale with a business. My career has been defined by a growth mindset — at Votigo, I managed 150+ accounts and contributed over $3M in annual revenue; at Braze, I've moved from individual contributor to leading a team across a full SMB segment. I care deeply about growing people — creating the conditions where ambitious account managers can develop faster, take on more, and build careers they're proud of. I'm always interested in connecting with other leaders in MarTech, SaaS, and customer engagement — whether to swap ideas, share what's working, or just expand the network.
- Lead SMB Americas account management org, owning revenue retention, renewals, expansion, and forecasting across a high-velocity book of business on a leading MarTech platform. - Build, coach, and develop a team of account managers — driving performance through structured 1:1s, clear KPIs, and a culture of accountability and growth. - Partner cross-functionally with Sales, CS, and Product to align on segment strategy and remove barriers to customer value realization. - Establish forecasting frameworks and pipeline hygiene processes that improve predictability and executive visibility into SMB revenue trends. - Champion team development and career pathing, resulting in multiple promotions and high retention within the AM org.
- Managed a portfolio of enterprise accounts on the Braze customer engagement platform, driving net revenue retention through deep product adoption and strategic expansion conversations. - Partnered with customers to build use-case roadmaps that tied platform capabilities to measurable business outcomes — increasing engagement, conversion, and LTV. - Promoted to Director within 2 years based on consistent performance and demonstrated leadership potential.
- Joined Braze as an early account management hire, managing a growing portfolio across key verticals and building foundational customer success and renewal processes. - Exceeded retention and expansion targets by developing trusted advisor relationships and proactively identifying growth opportunities within accounts.
- Owned the full sales cycle for a 150+ account portfolio, contributing $3M+ in annual revenue through a mix of SaaS licenses and full-serve builds ranging from $3.5K to $100K+. - Managed inbound and outbound lead generation, discovery, product demos, proposals, contracting, and onboarding — driving high conversion and strong retention rates. - Served as the primary client relationship lead across project management and customer success teams, ensuring seamless delivery and upsell opportunities. - Built and grew relationships with brand-name clients including Ford, GoPro, Live Nation, YouTube, and Starwood Hotels.
- Responsible for ongoing sales, production and account management of all initiatives for top tier accounts - Helped clients to better attract, engage and communicate with their customers using Votigo's technologies on both established and emerging brand channels - Offered strategic insights and recommendations - Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings
- Developed, managed, and maintained the House Account list of the newspaper - Well versed in Multiplatform Advertising (Print, Online, Email, VLN, Mobile Web, iPhone Applications) - Managed a list of 30+ clients per week while maintaining a competitive weekly quota - Management of accounts includes: pricing, ad design, trade terms, placement, short/long term strategies, and recapitulations - Proficient in the use of the Customer Relationship Management (CRM) system to aid in the detailed customization of client needs and the web based software Gyrobase for updating the Westword website - Instrumental in the integration of more online, newsletter, SMS, and email blast advertising strategies into the changing newspaper industry - Sponsorship advertising for our three trademark events (Dish, Music Showcase, and Artopia)
- Provided support for both sales and marketing departments in daily operations - Oversaw aspects of the company website in both design and content with the Gyrobase software - Maintained the relationships between Account Executives and their clientele - Developed and managed relationships with major corporations for event sponsorship (Verizon, Coors, Toyota, Scion, and American Furniture Warehouse) - Planned and organized Westword’s key client and corporate philanthropy events (Dish, Music Showcase, and Artopia)
- Oversaw the onsite intramural and adult sports at the University, which entailed setting up the facility, managing up to six employees, and handling of all disputes in a professional manner - Developed relationships with the participants, so as to ensure a high retention rate and create a safe and enjoyable atmosphere - Assisted in employee scheduling and everyday operations