Sydney, New South Wales, Australia
I help enterprises across ANZ & APJ turn contact centre modernisation into business outcomes. My work spans CCaaS strategy & migration, conversational AI/agent assist, agentic AI, analytics, digital self‑service, and the governance needed to scale safely in regulated environments. Approach: value‑backlog → pilot with data → scale with change & adoption → run with continuous optimisation. Outcomes: better CX/EX, faster time‑to‑value, reduced cost‑to‑serve, improved compliance & insight.
Growing contact centre focused Solutions Consulting practice to align with the 8x8 strategy of becoming the industry leading UCaaS, CCaaS, CPaaS provider, delivering a single vendor end-to-end communications and customer experience platform, an integrated contact center, voice communications, video, chat, and API solution built on one global cloud communications platform.
Responsible for cloud sales business development across Asia Pacific and Japan. Operating as sales overlay for sub regional directors in Greater China, Japan, South East Asia, South Korea, India, Australia and New Zealand. Strong focus on customer migrations to Genesys cloud platforms, and new customer sales across all Genesys cloud platforms, PureCloud, PureConnect Cloud, PureEngage Cloud.
Managed several organisations under Genesys, formerly Interactive Intelligence, including Professional Services, Customer Care, Business Consulting, Sales Operations, Pre Sales. Responsible for archiving sales target across APAC region, management of several LOB budgets, implementation of processes and tools to improve operational excellence. Managed implementation and LOB capabilities to support sales, implementation and support of new cloud platforms (PureCloud, PureConnect Cloud).
Managed team across Asia Pacific and Japan including Solutions Consultants, Strategic Business Consultants, Sales operations staff. Responsible for achieving sales targets across region, hiring, managing broad team across several countries. Implementation of sales tools and CRM's across the APAC business. Launched APAC cloud sales operations for several product lines.
Hired and managed team of pre sales solution consultants across Australia and New Zealand for Genesys, formerly Interactive Intelligence. Responsible for solution bid management, RFI, RFP. Product demonstrations, proof of concepts and post sales support. Management, hiring, training solution consultant staff skilled in contact centre software sales.