Greater Tampa Bay Area
HR VERSATILITY – Experienced in all facets of HR, leading day-to-day HR functions across multiple regional field locations, while also driving HR strategic initiatives in the corporate setting such as acquisition integration, global expansion and total rewards programs. STRATEGIC BUSINESS PARTNER – Developed strong stakeholder partnerships, understanding business unit needs to ensure operational efficiency; led organizational designs to support strategic objectives, drive customer satisfaction and employee retention. LEADERSHIP DEVELOPMENT – Created training and development programs to grow internal talent within multiple business units and corporate COEs while building organizational capabilities. Programs created were implemented globally as best practices. LABOR RELATIONS – Managed the collective bargaining and grievance process for 17 unique bargaining units with favorable results. Successfully cultivated positive employee relation resulting in the decertification of five work groups. CORE COMPETENCIES • Labor Relations & Decertification • HR Strategic Planning • Leadership Development • Field & Corporate HR experience • Employee Engagement • Recruitment & Retention • Organization Design & Structure • Compensation & Benefits • Performance Management
Responsible for the design, implementation and management of leadership programs that grew talent within the organization to retain critical staff and ensure viable succession across the company. Collaborated with leaders throughout the organization to align efforts and maintain a common strategic approach to HR solutions. • Directed the creation and launch of Hertz Development Program, an 18-month rotational leadership program intended to leverage talent and facilitate succession planning. The program was successfully launched in August 2018 with subsequent cohorts starting every January and June. • Re-engineered and led annual talent reviews for North American operations for the COO and VP, HR, including comprehensive succession planning, organizational design, and leadership development to ensure every direct report had identified talent plans to ensure effective transition of leadership. • Championed the employee survey process for the company from beginning to end, including action planning for continual improvement, communications to employees regarding actions, and vendor management. The survey was completed globally by 20,000 employees, resulting in programs to drive employee engagement and operational effectiveness.
Provide strategic analysis and insight on all HR and operational matters for the President of Hertz Local Edition (HLE) including operational effectiveness, succession planning, leadership development & executive presentations. • Led the redesign of the off-airport management structure to provide greater operational success, improved customer service and visible career projection for future leaders. The adopted organizational design created three regions of distributed locations in excess of 2,500 and realized first year revenue growth. • Conceptualized and implemented the Hertz Leadership Evolution career progression ladder, a leadership development program creating a viable leadership trajectory from entry level to management. The program was implemented in 2016 with a first-year reduction in turnover by 45% for entry level management trainees. • Identified division-specific performance measurement metrics across the organization to streamline operational efficiency and improve strategic planning at the request of the CEO and CHRO. The new tool provided immediate visibility to operational leaders regarding the success and satisfaction of employees within their purview. • Evidenced increased employee retention and satisfaction during the first 12-months in the role realizing savings of $4mm, 850 employees were promoted to roles of greater responsibility using the tools of the Hertz Leadership Evolution, customer satisfaction scores (NPS) achieved record levels, and revenue targets exceeded in all regions.
Managed human resources functions across 5 divisions with a team of 15 human resources professionals and a total employee count in excess of 3,300 in more than 200 locations generating operational revenue in excess of $1.2B. • Favorably negotiated collective bargaining agreements with 15 local Teamsters bargaining units resulting in increased efficiency for operations while gaining employee satisfaction. Led the creation of the Southeast Board of Adjustment to resolve grievance matters and prevent the added risk of arbitration hearings. • Partnered with new Executive team during move of corporate offices from Park Ridge, NJ to Estero, FL. Served as subject matter expert for all matters related to field operations and human resources
Performed all coaching duties for teams including recruiting, budgeting, academic oversight, and logistics.