Lewis Center, Ohio, United States
Operations leader with more than 12 years experience in leading teams, Warehouse Management, Process Improvement and Lean Principles. Proud graduate of The Ohio State University Fisher College of Business.
• Provided leadership to exempt leaders and 100+ non-exempt associates in Inventory Control/WCS, Inbound, Reserve, Outbound, Vendor Communication and Value Added Service departments • Forecasted labor needs by season and staffed accordingly while staying aligned with budgeted goals • Coordinated Transfer project plan for approximately 1million units stuck in-transit due to Covid-19 store closures resulting in transfers to open stores for ~$4M+ in sales • Upstream collaboration with Home Office Merchandise Planning and Allocations, Supply Chain Planning & Analytics as well as Inventory Control teams for streamlined alignment and execution of priorities • Creatively on-boarded exempt leaders in ways that provided long-term development opportunities • Developed exempt talent through creative onboarding plans and biweekly touchbases focused on building operational and leadership behaviors that would be long-term drivers of success and development • Partnered with my exempt leaders to ensure they are confident and consistent with managing Associate Relations and enterprise policies through Crucial Conversation techniques • Networked and built solid cross-functional relationships with leaders at multiple levels in order to push for personal growth and development • Recruited talent through Intern Career Day interviews as well as internal Talent Acquisition Events • Supervised or managed logistical operations for internal and 3rd party brands including Bath and Body Works, Victoria’s Secret, La Senza, Henri Bendel and NY & Co. spanning three DC’s and two shifts
• Serve as key coordinator between home office and distribution center to ensure priorities are met and communicate on a daily basis with brand VP’s and distribution center senior management • Lead and motivate teams daily that have ranged in size from 20-80 associates while providing positive associate relations and team building activities • Selected as the key warehouse leader for a 2016 Warehouse Management Systems upgrade (Aptos) and entrusted with providing progress reports and planning months ahead for project milestones • Partnered cross functionally with project management and technology teams for User Acceptance Training which allowed for detailed systems testing and troubleshooting before Go-Live • Supported my associates through Go-Live by providing problem solving skills, leadership and working directly with the Aptos development and WM teams to quickly identify and correct any defects • Delegated UAT and Go-Live training opportunities effectively in order to develop associates leading to two promotions into leadership roles • Improved 2015 department unit per hour metric by 50% vs. 2014 results by evaluating and improving Floor set execution through SKU slotting • Decreased year over year cost per unit by 35%, which saved approximately $700k (2015 vs. 2014) • Influenced upstream flagging of floor set cartons with sequential labels at the vendor to allow for immediate identification and prioritization upon receipt at distribution center • Collaborated on Lean project reducing Outbound picking process time from five minutes to ten seconds • Directed meetings with peers and management centered around the development of internal talent and acted as project manager for two interns • Supervised logistical operations for internal and external brands including Victoria’s Secret, La Senza, Henri Bendel and New York and Company that spanned three distribution centers and two shifts
• Oversaw daily processes for highly automated PKMS warehouse operations • Evaluated inefficient processes and cut work in progress lead time for researched items returning to stock from five days to less than one day • Performed time studies and evaluated past data in order to assign performance expectations for associates in the return to stock department
- Interviewed and evaluated candidates - Managed inventory by coordinating data with on-hand levels and re-order points - Performed bin audits - Supervised groups of workers and communicated project expectations - Participated in morning tours in order to locate operations issues that needed to be addressed - Analyzed financial documents in order to find errors or suspicious activity leading to shrinkage - Presented a project dealing with opportunities for improving associate engagement - Learned the importance of forecasting and planning for products according to season