Dallas-Fort Worth Metroplex
I am an audit and risk management leader with more than 20 years of experience in the automotive industry, helping organizations strengthen governance, improve operational performance, and make better business decisions through data-driven insights. As North America Warranty Audit Manager for Stellantis, I lead audit initiatives that extend beyond compliance to deliver measurable business value. My experience spans warranty, retail, sales incentives, operations, and management, complemented by an MBA in Strategy and Management and a passion for leveraging technology to modernize the audit function. I specialize in combining operational expertise with advanced analytics, business intelligence, and process automation to identify risk, uncover opportunities, and drive continuous improvement. By leveraging tools such as Power BI, SQL, Python, and emerging AI technologies, I help transform complex data into actionable insights that support executive decision-making and improve organizational performance. I enjoy leading high-performing teams, solving complex business challenges, and building practical, scalable solutions that strengthen controls while enabling the business to operate more effectively.
Oversee and coordinate warranty audit activities for all North American regions covering over 3,000 Stellantis dealerships.
Conduct Sales Incentive and Warranty Compliance Audits at franchised Stellantis dealerships. Responsible for ensuring the accuracy and compliance of incentive payments and warranty claims in line with corporate policies. In furtherance of corporate initiatives, leverage advanced analytical tools to streamline audit processes and evaluate risk and identify systemic control issues. Key Responsibilities: Conduct dealership audits related to sales incentive payments and warranty claims and assess chargebacks when violations are identified. Root-cause analysis of violations to evaluate the proper operation of preventive controls. Educate dealership personnel on incentive and warranty policy. Assist with periodic supplier material obsolescence claims audits. Bring a data-driven approach to identifying and mitigating risk within the organization. Co-lead of the Dealer Audit Warranty and Data Analytics Centers of Excellence.
Manage customer service experience, from write-up to repair completion and follow up.
Service Technician, Warranty Administrator, Parts Associate