San Francisco Bay Area
Managed B2B relationships while negotiating contracts and structuring partnership onboarding process for ecommerce startup. Developed and executed strategic initiatives to scale the customer experience and build awareness through data-driven decision-making.
Managed the 24/7 outbound operations at a fulfillment center, ensuring customer orders were shipped efficiently and on time. Supervised a team of 4 Operations Managers leading 18 Area Managers and an overall operations team of 600+ associates. Led labor and cost planning and execution of volume productions of up to 3-million customer orders weekly. Directed organization and implementation of “Family Day” event for 3000+ attendees while negotiating vendor contracts.
Formulated and developed strategies to improve quality metrics across all shifts as the quality subject matter expert. Attained 40% improvement in quality metrics over 6 months (with 20% improvement in the first month). Created standard work documentation and tools that were implemented by departments and sites across the network. Collaborated with senior and networkwide leaders to formalize best practices and review updates on a weekly basis. Received Quality Wheel Award for generating consistent improvements in quality metrics. Collaborated with managers one-on-one to formulate, track, and modify individual leadership development plans. Set expectations and timelines while promoting growth opportunities through effective coaching and feedback delivery. Oversaw successful promotions of 6 direct reports through interview preparation and documentation development.
Formulated and developed strategies to improve quality metrics across all shifts as the quality subject matter expert. Attained 40% improvement in quality metrics over 6 months (with 20% improvement in the first month). Created standard work documentation and tools that were implemented by departments and sites across the network. Collaborated with senior and networkwide leaders to formalize best practices and review updates on a weekly basis. Received Quality Wheel Award for generating consistent improvements in quality metrics. Collaborated with managers one-on-one to formulate, track, and modify individual leadership development plans. Set expectations and timelines while promoting growth opportunities through effective coaching and feedback delivery. Oversaw successful promotions of 6 direct reports through interview preparation and documentation development.
Organized and analyzed institutional information and compared several sets of data under the Director of Institutional Research using the IBM SPSS software and Microsoft Excel.
Supervised 4 Resident Assistants and managed 150+ residents while hosting events promoting safety and community building. Provided 24-hour coverage for student counseling, crises intervention, conflict resolution, and discipline enforcement.
Tutored and guided students through solving practice problems while demonstrating strategies for learning class topics. Provided individual academic coaching on organizational skills, time management, learning strategies, and similar topics critical to academic success.