Cham, Zug, Switzerland
PMP-certified PMO and ERP transformation leader driving complex, multi-entity global programs across Europe and global markets. Delivered business process integration within a 12-country European ERP rollout and currently operating within a global enterprise ERP transformation program spanning Europe and the Americas at Carrier. Strong business–IT integrator with deep expertise in Order-to-Cash, Procure-to-Pay and cross-functional operational environments. Experienced in structured program governance settings, ensuring executive stakeholder alignment, risk transparency and operational readiness across transformation milestones. Proven ability to influence cross-functional stakeholders across finance, manufacturing, supply chain and commercial functions in high-complexity environments without direct reporting authority. Background includes shared service center build-up, acquisition integration and global platform standardization.
Business Process Owner within a global, multi-entity ERP transformation program operating across Europe, the Americas and Mexico. Leading end-to-end business integration for the establishment of a newly created Swiss legal entity within a global ERP landscape, ensuring operational readiness across 7 core business functions (Order-to-Cash, Procure-to-Pay, SIOP, Customer Service, Tax, Manufacturing, Logistics). Since February 2026, operating in a hybrid BPO–PMO role, actively driving: · Contributing to executive-level governance structures and structured decision forums within a global ERP program. · Driving cross-regional stakeholder and dependency alignment across multiple entities · Ensuring risk transparency and mitigation planning within a multi-country rollout · Securing operational readiness across OTC, PTP, SIOP, Manufacturing, Tax and Logistics functions · Aligning executive stakeholders with key transformation milestones and program objectives Operating at the intersection of global program governance and local operational execution, influencing cross-functional stakeholders without direct reporting authority.
Led business representation within a 12-country European digital transformation program migrating multiple legal entities onto a unified CRM/CPQ/ERP landscape (Salesforce, Pros, SAP S/4HANA). Accountable for front-to-back office process design and harmonization across the Lead-to-Cash lifecycle, while supporting program-level cost, scope and timeline monitoring. Focused on enabling standardized, scalable processes across multi-entity environments. Partnered with program leadership to ensure structured rollout governance, cross-country dependency alignment and executive visibility on transformation progress.
Core team member in a multi-country European SAP S/4HANA transformation program delivering standardized Order-to-Cash processes across 12 legal entities. Led process documentation, testing, training and rollout readiness to ensure operational adoption and compliance.
Led post-spin-off transition of Order Fulfillment operations and acted as regional BPO within the OTC portfolio. Held full people leadership responsibility for a 19–20 member international team structured across 3 Team Leads, ensuring operational continuity, performance management and capability development during organizational transformation. Oversaw acquisition integrations and ERP/CRM migrations (Microsoft AX, Salesforce, FinancialForce, NetSuite) across international entities, maintaining service stability in a high-change environment. Accountable for operational performance, compliance alignment and cross-functional stakeholder coordination within a multi-entity structure.
Progressed through leadership and transition roles across EMEA & APAC, supporting: · SSC build-up and operational stabilization · Lead-to-Cash migration programs · Revenue recognition governance (US GAAP) · Acquisition onboarding and system integration · Sales operations and compliance oversight Led the build-up and stabilization of a newly established Shared Service Center billing operations function, holding people leadership responsibility for a ~10-member team during the ramp-up and transition phase. Developed foundational expertise in large-scale transition management, cross-regional governance structures and operational scale-up across EMEA and APAC.