Istanbul, Türkiye
An experienced and well rounded product development and engineering management / marketing manager with an entrepreneurship spirit. With more than 25 years of business and technical experience on all grounds including Turkey's leading companies in different sectors and own startups, I currently act as the CPO of Turkey's leading online classifieds and e-commerce platform Sahibinden.com having more than 62 million visitors per month. As the CPO, I am responsible of all product development phases of sahibinden.com's products, leading product management, engineering and AI teams With an MBA and a thesis stage Marketing PHD track at the Bosphorus University / Istanbul, I combine the comprehensiveness of the business world with academic background. Specialties are; Product development/management Engineering management AI Internet & Telecommunication industries Startup Businesses / Entrepreneurship E-Commerce Customer Experience Management Project Management (PMP 2007) Tedx Silkroad Speaker on topic "What is Your Social Capital? Measuring Real Popularity", www.youtube.com/watch?v=dSfZFrfBhcM
Lead Product Management and Engineering, reporting directly to the CEO, overseeing product strategy, execution, and innovation across Sahibinden.com’s web and mobile platforms. Led the design and launch of Otobid with cross-functional teams, a C2B/B2B automotive auction ecosystem that enables millions of consumers to sell their cars through a competitive AI-enhanced dealer auction environment. Led the design and launch of Yepy with cross-functional teams, the refurbished electronics marketplace using AI-powered valuation models, auction mechanics, and trust systems to match consumers with licensed refurbishment partners. Provide strategic leadership in AI adoption in sahibinden.com products and operational processes since 2017, ensuring alignment with business goals while driving measurable improvements in customer experience, liquidity, trust, and marketplace efficiency. Launched 20+ AI-driven, consumer-facing products, including personalization systems, AI-powered search and recommendations, enhanced experience products like Virtual Tour (3D house walking tour experience), SahiDeko – (AI Led re-decoration of houses in 4 different styles) etc. Delivered and integrated numerous AI and automation platforms for operational excellence, significantly improving efficiency, decision-making, and scalability across the organization, including fraud & safety AI, and advanced data-driven marketplace features. Champion a product culture centered on innovation, experimentation, and data-driven decision making, enabling high-impact initiatives that scale to millions of users.
Reporting to CEO, responsible for sahibinden.com 's Product Management and Customer Experience Management Activities in web & mobile (including apps) platforms, digital advertising products, managing all business verticals like Real Estate, Vehicles, Jobs, E-Commerce etc Digital advertising products management since Q3 2017 Business development and Management of 4Ps of new verticals and business models (ie: launch of "Local Services" business vertical etc.) Responsible of all Customer Relationship Activities, including Call Center, Classifieds Approval, Fraud Management and Moderation CC department attained ISO 10002 (October 2015), Quality Management in Customer Satisfaction and Complaints Handling and ISO 18295 Customer Contact Center in 2018.
Reporting to CEO, sahibinden.com 's Product Management and Customer Experience Management Activities in web & mobile (including apps) platforms, serving all business verticals like Real Estate, Vehicles, Jobs etc (except e-commerce/shopping)
General Manager of Turkey's largest music platform fizy.com & Turkcell Music services
manager of a team, responsible for management / business development of ; -Telco Services including all kinds of voice, call completion, messaging (SMS, Instant Messaging), Credit services. -Mobile Finance services, including mobile payment, mobile wallet -Emerging services in areas of Security, Cloud, Education and Health Develop new service / service scenarios of which have impacts on mass customers of millions
Awarded for the Worlds Best Mobile Service at GSMA 2012 with Click2Call Scenarios manager of a team, responsible for management / business development of -Telco Services including voice, call completion, SMS infrastructure, Instant Messaging, Credit services. -social network services like Click2Call, VAS Gift, SharewithSMS etc, and scenarios on Facebook, Twitter and other social media platforms Develop new service / service scenarios of which have impacts on mass customers of millions
Manage a team responsible of product management of both consumer and corporate services Creation and realization of the new Services like Click2Call, or service scenarios to existing services like UnknownNumbers, WirelessPBX, CreditTransfer etc. Business and Technical responsibility of more than 20 Value Added Services and platforms including Wireless PBX, Click2Call, HomeZone, Push2Talk, VoiceSMS, IN services, Call Management services, IVR/IVVR, Roaming services and basic operator services like CreditTransfer, Bill Services etc
management/business development of community based turkey's 2nd gaming platform koaka.com, management/business development of community based, multi/cross-platform community suite for telecom operators, "Atmosphere" , launched as ariamania.com for Telecom Operator Aria