Amsterdam, North Holland, Netherlands
I am an engineer turned IT professional, turned Digital Transformation professional, where the lines are starting to blur between business and IT. Here are 3 things I love (professionally): 1. I love bringing business and (new) technology together: empathizing with the customer/user, formulating the problem to solve, iterating to achieve the desired business outcomes are 3 things I will be recommending...a lot! 2. I love building high performing cross-functional, end 2 end, diverse teams: finding the people, forming the team, training the team, infecting them with the Lean/Agile mindset and the allmighty customer obsession are 4 things I enjoy doing...a lot! 3. I love building an environment of transparency, trust and empowerment: being clear and upfront on objectives and metrics, giving freedom to figure out the best ways to achieve a goal, executing a swift follow-up to ensure accountability and offering help to remove impediments are 4 things I very strongly believe in...a lot! Professional Skills: Agile, Lean, Six Sigma, Project & Program Management (PRINCE2, MSP), Service Management (ITIL), DevOps, Design Thinking, Human Centered & Value Proposition Design
• Lead the introduction and deployment of the core platform, including Salesforce, digital front end technologies and other commercial-related applications across 77 countries where Brenntag operate. • Managing the full lifecycle of project deployments on time and within budget through effective project governance, clear written and verbal communication, and management of business expectations. • Identifying and managing project risks and issues, and developing contingency plans as needed. • Collaborating with internal and business team members throughout the entire engagement lifecycle spanning • Application design, configuration, build, testing, deployment, and post-go-live support. • Overseeing project-related documentation and quality, in collaboration with business analysts and consultants. • Accountability for the creation of business impact, satisfaction of customers and technological realization of your teams’ digital products • Drive relationships with stakeholders and customers to understand challenges to define the framework of themes within your teams can work. • Guide, oversee and challenge multiple developments and execution of digital products and innovative solutions across the customer and supplier journey. • Steer teams based on clear KPIs and challenge them along the whole development process to achieve the best outcome in terms of business impact. • Help and support your teams to remove blockers in developing global solutions, such as overcoming local thinking. • Ensure an agile development practice for end-to-end development and deployment, including fast, iterative experimentation and measurement. • Establish and ensure a close and valuable co-development with the Brenntag Essential and Brenntag Specialties division as well as with customers. • Lead Solution Architecture and Data Architecture across Salesforce Engineering and Digital products practices for Deployment tracks
Global owner for the Employee Sales + Service & Customer Engagement platforms running on Salesforce.com (Sales Cloud, Service Cloud, Experience Cloud, B2B Commerce Cloud). Leading 2 cross-functional product teams of about 12 people each (Design, Solution Architecture, Engineering (Salesforce + ReactJS + Python), Go-To-Market & Research, Quality Assurance).
Global owner for the Employee Sales + Service & Customer Engagement platforms running on Salesforce.com (Sales Cloud, Service Cloud, Experience Cloud, B2B Commerce Cloud). Leading 2 cross-functional product teams of about 12 people each (Design, Solution Architecture, Engineering (Salesforce + ReactJS + Python), Go-To-Market & Research, Quality Assurance).
Creation and deployment of a Customer Centricity Strategy Implementation of a Customer Experience Measurement Framework Leading a Voice of the Customer programme Persona & Customer Journey Mapping Workshop deployment across the business Establishing and running a Customer Panel
Technology delivery accountability over several Unified Commerce Platform in HEINEKEN wholesale businesses in Europe (using Consumer Goods Cloud, Commerce Cloud, Service Cloud, Service Cloud Voice, Field Service Cloud etc). Supplier/vendor management, contracting and negotiation with Salesforce.com and System Integrator partner Product Ownership for Advanced Analytics Use Cases to be scaled up in conjunction with eCommerce and Salesforce Automation.
Overall accountability on all technology choices in CRM, B2B eCommerce, Customer Service, Field Service & Marketing in the On Trade channel of HEINEKEN in Europe Ecosystem setup and partnership scouting leading to building and scaling Advanced Analytics use cases for B2B/B2C marketing, customers and sales reps
Implementing an Agile Adoption & Maturity framework, as well as an assessment Onboarding Agile teams, Product Owners and Scrum Masters - preparing product visions, product backlogs and introducing Scrum Setting up Agile teams as Agile Coach - ensuring all conditions to enable Agile ways of working Coaching several people & several teams in Global Information Services Corporate Office, as well as Operating Companies of HEINEKEN Delivering introductory Scrum, Kanban, Design Thinking, Product Management training & several other gamified events around the Agile topic
- Production and maintenance of methods and customer documentation for GSM radio mobile system - Analysis of system specifications and development requests - Creation of service procedures for installation and hardware/software upgrade of operational GSM network elements - Testing of procedures on GSM platform - Validation with System Test team and cross-validation insider System Engineering & Documentation team - 3rd level technical support to the customer and Alcatel – Lucent local units
- Participated in the organisation of local events for our target group (engineering students from "Politehnica" University Timisoara) - Local Engineering Competitions, national career event JobShop(R) and Summer Courses between 2006 and 2010 - Coordinated one Summer Leisure Event - "Stop Engineering. Start Montaineering!" between January and September 2008 - Participated in European-wide projects as part of the External Events Committee in the area of Marketing Strategy with the main outcome of the BEST Brands Book and Communication Plans for all brands between Septemner 2008 and March 2009