Bucharest, Romania
CSIRT Analyst with hands-on experience in incident detection, triage, and escalation in 24/7 SOC environments. Skilled in SIEM, EDR, phishing defense, and threat analysis, with a strong foundation in security operations, incident documentation, and process improvement. Certified in Security+ and ISC2 CC, and passionate about red teaming, malware analysis, and continuous skill development. Currently contributing to CSIRT operations at Booking Holdings via Infosys.
• Collecting and analyzing data from multiple sources, including databases, reports, and other sources of information, and using analysis tools to identify trends, patterns, and relationships between data; • Interpreting data and providing reports and presentations to help the organization make informed decisions, while identifying problems and opportunities and providing recommendations to improve the organization's performance; • Collaborating with other departments and teams to ensure consistency and accuracy of data and information, while monitoring and reporting the performance of the organization and the competition; • Monitoring security tools, analyzing incidents, and responding promptly to threats within SLAs, alongside developing and implementing data analysis strategies to support the organization's objectives; • Documenting incidents, coordinating with analysts, and adhering to security procedures and compliance requirements to ensure the organization's security and operational integrity.
• Provide first-level contact, resolutions to customer issues, and escalate problems as needed; • Scan and analyze suspicious links and documents to identify and block potential security threats; • Assist with Active Directory tasks, including unlocking user accounts and resetting passwords per account lockout policies; • Walk customers through problem-solving processes, including security-related issues, and ensure case closure; • Whitelist approved websites on the firewall to support user needs while maintaining network security; • Maintain accurate documentation and activity reports, while preserving and expanding knowledge of help desk procedures and security protocols.
• Automate the categorization process of bonus types in salaries using PowerPivot, Power BI; • Automation of sales incentive plan/bonuses; • Actual analysis inside Customer Experience/Sales organization; • Analyze and learn the processes of budget and forecast deviations; • Understand OPEX annual budget, rolling forecast processes and monthly business reports inside the Customer Experience organization; • Headcount placement analysis of inconsistencies the between HR view and Financial view.