Brussels Metropolitan Area
My Mission Statement is to manage delivery of properly fitting, ready to use, end-to-end IT Solutions to support business-driven transformations. I do this in close co-operation with the Customer and with respect for the Customer's organization.
Following up on operational metrics, collecting data and visualising. Ensuring adoption of support model covering incident management, problem management, service management and change management. Organizing operational process improvements, awareness and change management. Assist Service Delivery Lead on Operational Excellence steering Collecting security metrics, visualising and provide background on potential improvements.
Proposing operational metrics, collecting data and visualising. Working out support model together with service delivery lead for incident management, problem management, service management and change management. Collaborating with service delivery lead on bringing awareness and change management Collecting security metrics, visualising and provide background on potential improvements.
Manage the backlog for cloud platform enablers for DevOps, CI/CD, MlOps, Quality Assurance automation, data processing accelerators, security, and compliance. Ensure that the Cloud platform team understands, estimates and delivers the items in the program increment backlog with the help of the architect team. Adhere to Agile and SAFe ways of working.
Leading IT projects on the retail banking mobile applications related to PSD2 Open Banking. Building and coaching of self-steering open banking mobile development team as Scrum Master (2018, 2019). Organization of sprint ceremonies. Vendor management. Project change management, budget control, project status reporting to Business and ICT stakeholders. Addressing impediments, agree on exception planning. Contributing to program and roadmap building. Presenting & defending estimates. Guiding project team through quality and compliance gates to ensure buy-in of the whole organization to allow projects to start on time. Aligning with Infrastructure engineers, IT architects. Integration of Infrastructure work into the project plans. Aligning with release management. Handover of deliveries to “run” organization.
Projects done: Rollout new process in co-operation with bank to allow for online ordering of subscriptions with customer credit. Rolled out new options for the subscribers to pause their newspaper subscription during holidays. Managed the cleaning and alignment of B2C Customer Master Data in both CRM and legacy systems. Business analysis for B2B website (www.lalibrenetwork.be). Produced RFP for fixed-price bid. Participate in Growth Hacking initiative to increase the number of digital subscribers. Takeover internal development team, reconstitute knowledge, cleaning of backlog. Responsibilities: Facilitate alignment on the scope, objectives by ensuring involvement of the stakeholders and business sponsors. Compose budget and planning by involving developers, infra to prepare estimates. Align on CRM, legacy, webshop and marketing automation architecture with the developers, infra team and external parties. Ensure consistency in the solutions proposed. Document the agreement. When required, perform the Business Analysis. Sprint planning, stand-ups, backlog grooming, planning poker using JIRA.
Manage delivery of properly fitting, ready to use, end-to-end IT solutions to support Business-Driven transformations. I do this in close co-operation with the customer and with respect for the customer's organization. Responsibilities - Project Initiation: - Compose Project Brief, which includes project goal, scope, quality criteria, ballpark estimates, timelines and required resources in project team - List out Risks and dependencies - Review with Stakeholders at Business and IT - Once Stakeholders are aligned, present to SteerCo for formal approval - Project Planning - Lead analysis team to gather requirements - Initiate RFP to find suppliers to implement IT Solution - Involve IT Architects to review selection criteria and solution fitness - Involve operations on maintenance costing and staffing requirements - Supplier Selection - Involve and maintain Stakeholders updated on progress. - Present updated timelines, cost and risks to SteerCo for approval of sourcing and execution - Project Execution - Co-operate with PMO on project documentation and proper budget and actuals follow-up - Secure both internal and external resources - Ensure budget is available - Lead IT implementation - Organize User Acceptance Testings - Managing Conflicts - Organize Go-Live - Implement Project IT Change Management Process to manage change requests to scope and quality - Project Closure - Organize Handover to Operations - Manage warranty period - Manage additional scope, quality requirements - Lead Signoff process with all Business and IT stakeholders - Present actuals vs budget - Lessons learned
Team Leadership - Managing, motivation and development of internal nearshore team (2 persons) - Liasing to Local IT. - Daily Management of IT Suppliers Application Lifecycle Management - Implemented Corporate IT processes within the Retail IT Team and with the suppliers dedicated to deliver IT services to the Retail Team. Dynamics NAV ERP - Implementation Project Co-ordination for legacy migration to Dynamics NAV with BSS.Tire addon of 95 shops in 4 countries. - Functional knowledge transfer to application transformation teams - Centralizing demand resulting in consistent implementation of requested changes accross all countries. - Contributed to Data Migration strategy, resulting in proper population of the new database. - Proposed Infrastructure Testing approach which allowed the Testing team to test functionality and production infrastructure in one go, which resulted in full mitigation of go-live risks related to printers, networking, servers and security. - Project Assurance, informing IT Top Management on progress and intervening when necessary to keep the project on track. Dynamics NAV ERP + BSS.Tire Add-on - Ongoing Service Delivery - 3rd line support and Change Management on Point-of-Sales, Purchase, Inventory, Financials, EDI Messaging, for 8 countries with 350 tyre mounting shops in total. - Quality control & online documentation Ad-Hoc Reporting - On demand extraction of information from ERP systems Performance - Together with Infrastructure teams, monitoring and intervening on performance issues