Purmerend, North Holland, Netherlands
I’m a results-driven IT leader with 12+ years of experience in IT Engineering leadership, process automation and digital / Generative AI transformations. I thrive on solving complex challenges and turning ambitious goals into concrete results. My expertise lies in building high-performing and energised teams, optimizing operations, and driving strategic innovation with long-term business impact. Throughout my career, I’ve led teams of 100+ engineers and IT professionals, managed multi-million-euro IT portfolios, and executed enterprise-wide transformations that improved efficiency, scalability, and business outcomes. Core strengths: - Engineering leadership: Scaling and structuring DevOps and Agile teams to deliver high-impact solutions. - Strategic IT execution: Defining and delivering IT roadmaps, sourcing strategies, and platform transformations. - Engineering Culture: Creating a culture in which Engineers can perform to the best of their abilities. - Data-driven decision-making: Implementing dashboards, analytics, and KPIs to drive operational improvements. - Enterprise architecture & IT modernization: Migrating legacy systems, implementing cloud-first strategies, and optimizing tech stacks. - Process automation: Leading workflow automation, RPA (Power Automate, Tibco), and AI-driven efficiency projects. As a leader, I’m open, honest, and hands-on, fostering trust and motivation within my teams, strong collaboration between departments and stakeholders. and ensuring that great ideas get implemented with precision and speed. I also believe in clarity, execution, and continuous improvement. I like to set a clear vision, break it down into achievable steps, and drive progress with teams where people feel trusted, challenged, and motivated to be their best. I’m a firm believer in honest feedback, shared accountability, and a culture of openness, learning and innovation. A bit of humor helps too— I like working hard, but also keeping things light when needed! At the core, I’m a family man. I’m married and have two amazing kids, Tess (12) and Jens (10). I love traveling, sports, and spending time with my family. While my knees don’t allow for much running anymore, I enjoy cycling, walking our dog, and—of course—watching sports. I thrive in environments where collaboration, innovation, and impact come together. If there’s a challenge that needs structure, direction, and energy, that’s where I deliver the most value.
- Led IT delivery, architecture, and DevOps resourcing for Conversational AI, Marketing Automation, and Digitization. - Implementation and scaling of the first AI driven chatbot (Anna), now serving 2M+ customers annually. - Led multiple teams of 100+ Engineers across the organisation. - Chatbot Anna was nominated for the Computable Awards in 2023. - Drove video banking adoption, making it ABN AMRO’s primary mortgage advisory channel. - Increased Webcare agent efficiency by 20% through automation. - Led smooth NLU platform migration to chatbot Anna, from IBM Watson to Microsoft Copilot Studio.
- Led Business Management for IT Solutions, overseeing the IT Strategy team and operational support managers. - Built a high-performing support organization from a decentralized structure, improving efficiency and satisfaction. - Achieved €2.5M in savings by operating 25% under budget. - Initiated and led a Lean FPPA Support project, generating €10M annual savings. - Renegotiated ADM partner contracts, securing €10M in cost benefits and extra services.
With my team, I supported the Management Team of IT Solutions with strategical and tactical advice on the design of the organization, way of working, operational risk management, cost control and clear communication of the strategy to all employees and relevant stakeholders.
My main responsibilities were to support the sales of the commercial products Kenteq was offering (mostly trainings) by creating / organizing the promotional activities like Direct Mailing, Newsletter, Exhibition participation and providing information on our website. I introduced data driven decision making, by combining our own data and market scans to make sales forecasts. These forecasts were used to guide promotional activities, resource planning and product development.