Fremont, California, United States
-Prepare for New Offer Launches by enabling Deal Operations teams for new, renewal, and upgrade scenarios -Support M&A activities across data migrations, renewal conversions, and sales integrations
-Performed Working Capital diagnostic by extending payment terms and adjusting logic on invoice payment dates. Designed dashboards to track weighted-average payment terms and days-to-pay to ensure new payment terms are being used -Rationalized and consolidated vendors as part of an acquisition ($74M annual PO spend). Analyzed preferential contractual terms and recommended go-forward suppliers -Developed interim purchase requisition process during an integration for an acquired company. Facilitated approvals and new supplier onboarding requests
-Lead operations for a global sales team extension by managing staffing, training, and funding with IT, Sales, and Procurement - achieved the highest quarterly renewal rate in 8 years (89%) after the first quarter of implementation -Enable internal sales to focus on larger deals and key strategic accounts by expanding an external team from a pilot phase to a global implementation to nearly double the renewal bookings scope to $100M per quarter -Work with IT, Sales, and Pricing/Quoting Operations in a global profitability program focused on tightening discount controls on renewals with sales incentives, tool enhancements, and weekly status reporting on profitability performance
-Managed quote-to-cash program as part of a divestiture project involving manufacturing, fulfillment, licensing, and legal teams to transition product ownership within two months -Led source-to-pay program by facilitating project status meetings and hosting executive updates with the CIO and Chief Accounting Officer – reduced purchase requisition and expense report approval times to 4 days (90th percentile) -Worked with Business Intelligence teams to streamline metrics dashboards from Excel and PowerPoint into Oracle Business Intelligence: Answers and Qlikview – reduced processing time from two weeks to three days -Identified focus areas for quote automation improvement to drive down quote touch rates worldwide by over 10% within a year
-Stood up metrics dashboards in the quote-to-cash and source-to-pay processes to provide performance visibility for executive review, now updated quarterly -Conducted end-to-end process analysis in the accounts payable and purchasing departments, identifying over 20 quick-win opportunities for process improvements -Provided guidance on defining key performance indicators for teams to measure success of process improvements and policy updates
-Developed a script in Visual Basic and Applescript to process a daily report automating complex data entry and validations resulting in 30-40% time savings -Drafted business requirements documents for future fixes and enhancements to Cisco’s service quoting and ordering tools; collaborated with technical teams to ensure that proposed solutions met business needs -Performed business acceptance testing for quarterly releases and worked with cross-functional teams to drive closure to functional defects -Supported external partner on-boarding efforts for a B2B implementation for 1-Tier and 2-Tier service quoting, ordering, and contract management (Ingram Micro Canada, Qwest, IBM EMEA)