Calgary, Alberta, Canada
Energetic and results-driven hardware sales and business development professional with a passion for leading teams, growing territories, and bringing projects to life—from full-store setups to refurbishments. I thrive on building strong client relationships, solving challenges, and driving revenue growth, all while keeping safety and operational excellence top of mind. Enthusiastic about developing people, optimizing processes, and creating success stories that make a real impact.
• Led all store operations, including sales, inventory, merchandising, and staffing, to achieve revenue and profitability targets. • Managed, trained, and developed a team of up to 20 staff to deliver high performance and exceptional customer service. • Implemented operational processes and merchandising plans to optimize product availability and store layout. • Monitored KPIs and performance metrics to drive continuous improvement and achieve business goals. • Ensured compliance with health, safety, and company standards across all store activities.
• Led daily operations, sales management, and team supervision. • Led training and developing of staff to maintain high service standards and operational efficiency. • Monitored stock levels, coordinated inventory management, and oversaw merchandising initiatives. • Addressed customer inquiries, resolved issues, and ensured consistent client satisfaction. • Contributed to achieving sales targets and implementing store promotions and strategies.
• Oversaw team activities and delegated tasks to ensure smooth daily store operations. • Provided coaching and guidance to staff, maintaining high performance and service quality. • Assisted in stock management, product displays, and merchandising efforts. • Monitored operational compliance, safety standards, and company policies. • Supported the management team in achieving sales and customer service objectives.
• Supported veterinarians and technicians by assisting with animal handling, filling prescriptions, maintaining accurate patient records, and billing. • Acted as the primary point of contact for clients, providing guidance, and answering questions. • Coordinated appointments, handled scheduling, and ensured smooth clinic operations. • Delivered exceptional client service, building trust and ensuring a positive experience for both pets and owners.
• Managed patient records, scheduled appointments, and maintained accurate medical documentation. • Acted as the first point of contact for patients, providing guidance, answering questions, and ensuring a positive experience. • Assisted with billing, medical plan verification, and administrative tasks to support smooth office operations. • Coordinated communication between healthcare providers, patients, and external organizations to ensure timely care. • Maintained confidentiality and compliance with healthcare regulations while delivering high-quality patient service.
• Expanded in-store product range and strengthened customer relationships to drive revenue growth across multiple hardware categories including hand tools, gardening, ladders, clotheslines, and houseware accessories. • Built and nurtured strong client relations with retailors, and contractors to grow market presence. • Conducted market research and competitor analysis to inform strategic sales initiatives. • Drive to met KPIs and maintain high levels of merchandising standards across all retailers.