Seattle, Washington, United States
Dedicated and results-oriented Operations and Hospitality Executive with a proven track record of driving excellence in the hospitality industry. A strategic leader adept at cultivating a positive team culture, ensuring guest satisfaction, and fostering collaborative relationships with owners. Leveraging diverse experiences across high-profile properties and capital projects, consistently achieving operational efficiency and profitability targets. • Recognized for building cohesive and motivated teams through the development of a positive and inclusive culture. • Empower teams to exceed performance goals by fostering an environment of collaboration, trust, and open communication. • Champion diversity and inclusion, leading to improved creativity, innovation, and employee satisfaction. • Proficient in devising and implementing robust contingency plans, ensuring operational continuity even in challenging circumstances. • Known for anticipating potential issues and effectively mitigating risks through proactive management strategies. • Adept at delivering exceptional guest experiences through meticulous attention to detail and personalized service. • Uphold property standards and ensure consistent property stewardship to enhance the overall guest experience. • Build and maintain strong partnerships with property owners, understanding their objectives and ensuring alignment with operational strategies. • Demonstrate expertise in optimizing operational processes to enhance efficiency, reduce costs, and maximize profitability. • Consistently meet budgetary targets while maintaining a high standard of quality and service. • Successfully oversee the planning and execution of capital projects, from conceptualization to completion. • Expertise in managing change and navigating transitions, ensuring smooth adaptations to new horizons. • Develop and mentor talent through individualized coaching and career growth plans, resulting in high- performing teams. • Possess a consistent history of documented achievements, including improved guest satisfaction scores, revenue growth, and cost savings. An accomplished operations leader with a comprehensive understanding of the hospitality industry, I am dedicated to charting the course of change, driving innovation, and exceeding expectations. My ability to balance operational excellence with guest-centric focus has consistently yielded exceptional results, and I am committed to driving sustained success through strategic leadership and a forward-thinking approach.
• 2026 Completed assignment in Albuquerque and successfully transitioned hotel. • 2024 Area GM for Seattle and Albuquerque. • 2023: Received GM of the Year award. • 2023: Achieved a company-high associate opinion survey score of 93%. • 2023: Led market-leading RevPAR growth of 20% year over year. • 2022: Received the Spire Carson Award, recognizing the "Ultimate example of Spire culture," for accountability, results, extraordinary service, and ownership mentality with a commitment to company net profit. • 2019: Awarded InSpired Leader of the Year. • 2018: Completed extensive renovations of guest rooms, public spaces, and the atrium. • 2016: Successfully transitioned this 462-room property from a Host-owned, Marriott-managed facility to a franchise property.
• 2015: Received Marriott's Award for Service Excellence. • 2014: Marriott's Hotel of the Year for the Americas Award. • 2014: Awarded Marriott’s annual Property Sales Team of the Year. • 2014-2016: Achieved year-over-year market-leading RevPAR growth of 20%+. • 2013: Managed Marriott’s number-one ranked hotel in North America for guest service. • Served as Executive Board Chair for the Convention and Visitors Bureau.
New healthcare business start-up Responsible for business development of this start-up, collateral, branding, legal filings, and board of health requirements, in addition to client relations and quality assurance related to the service experience
Achieved top 5 ranking of 270 hotels on Trip Advisor Las Vegas VP of HOA Board for this condominium hotel
Managed resorts, property developments, and golf courses located in Minnesota and Arizona Created brand standards and training programs for planned company expansion