Vietnam
Business Analyst and Project Manager driving AI, CRM, and Contact Center initiatives across various industries. Acting as Product Owner for AI platform (WoniAI), delivering scalable, production-ready solutions. - Led 10+ end-to-end AI and CRM projects, from requirement elicitation to solution design and delivery, aligning business goals, scope, and timelines. - Translated business needs into scalable system designs (BPMN, APIs), delivering clear BRD/FSD and ensuring traceability across the lifecycle. - Coordinated cross-functional teams (AI, Dev, QA, Ops) and facilitated 20+ stakeholder workshops to align solutions and drive delivery. Key Achievements: - Delivered Vietnam’s first AI solutions for cabin crew evaluation & recruitment, reducing cycle time by 48%, HR effort by 46%, and manual workload by 80%; deployed to 2,000+ users. - Rolled out regional AI retail platform (computer vision), piloted across multiple locations and presented to 20+ enterprise clients. - Led CRM modernization in banking & insurance, integrating call center and digital channels, enabling ~50K calls/month and end-to-end campaigns. - Delivered cloud-based CRM & Contact Center solutions supporting 80+ users and 1M+ annual customer interactions.