Madison, Wisconsin, United States
Order Management and Customer Service Specialist with 8+ years of experience optimizing end-to-end order fulfillment and delivering exceptional support in high-volume distribution and warehouse environments. I manage complex order lifecycles, including purchase orders, inventory coordination, RMA processing, shipment tracking, and carrier issue resolution (FedEx/UPS). Proficient in ERP/CRM systems such as Microsoft AX and NetSuite-adjacent platforms, I leverage data and process improvements to drive SLA/KPI performance, reduce discrepancies, and ensure on-time delivery. Known for my detail-oriented approach and customer-first mindset, I collaborate cross-functionally with warehouse, transportation, and sales teams to resolve issues proactively and keep operations running seamlessly.