Sant Cugat del Vallès, Catalonia, Spain
I am currently studying Hospitality Management at Universitat Autònoma de Barcelona, developing skills in tourism management, hotel operations, customer service and guest experience creation. My professional background includes Front Office, F&B, entertainment, and kitchen operations, which has given me a complete and practical understanding of how hotels work. During my cross-training experience at Eurostars, I rotated through reception, reservations, housekeeping, maintenance, cafeteria service, menu service, fine dining, hostess tasks and à la carte kitchen production. I am highly motivated by continuous learning, understanding daily hotel operations and creating unique and meaningful experiences for guests. I am especially interested in innovation and sustainability within hospitality, and in how hotels can generate a positive impact on their environment and local communities. I am looking for opportunities to continue growing professionally, contributing with enthusiasm, empathy, adaptability and a strong service mindset.
5-month cross-training internship rotating through Front Office, Guest Experience, F&B, Shop and Housekeeping departments, gaining a global understanding of hotel operations and luxury hospitality standards.
Responsible for guest reception, appointment management and personalized customer service. Ensured smooth daily operations and contributed to an exceptional client experience.
9 month cross-training program rotating through: · Front Office: check-ins/check-outs, guest communication, reservations management. · F&B: cafeteria service, menu service, fine dining support, hostess tasks. · Kitchen: production, mise en place, plating. · Housekeeping & Maintenance support.
Handled reservations, guest check-in/out, customer support and accommodation coordination. Developed strong organizational and communication skills.
Worked as a Front Desk Receptionist in a wellness and spa center, welcoming clients, managing appointments and ensuring a smooth and relaxing guest experience. Provided personalized customer service, coordinated schedules with therapists and maintained an organized and calm reception environment.