Raleigh-Durham-Chapel Hill Area
Senior Manager of Client Success at Rithum, leading teams that support our largest and most complex customers—and helping them actually get value from what they bought (a surprisingly underrated goal). I partner closely with Sales, Product, Engineering, and Support to drive adoption, manage risk, and keep renewals boring, in the best possible way. I’m most energized by executive‑level conversations, complex problem‑solving, and building high‑performing CS teams that customers trust. I believe in clear communication, thoughtful accountability, and operational rigor… without losing the human side of the job (or our sense of humor). If you like talking customer outcomes, enterprise SaaS, or how to scale impact without setting things on fire, let’s connect.
Engage in Business to Business sales with Fortune 500 clients for consulting engagements in the fields of Information Technology, Business Applications, and Telecommunications. • Acts as business partner to advise clients on the appropriate sourcing model based on client needs and expectations • Posses sales skills in the areas of cold calling, closing, contract negotiating, prospecting, client management, customer service and delivery • Maintains vendor relations by providing ongoing communication and problem resolution for internal and external employee conflicts and deficiencies • Gathers detailed business requirements, drives delivery, and tracks KPIs to ensure successful execution of deliverables
•Monitored and conducted weekly inventory and forecasting for future purchases •Hired and trained staff to perform successfully in their roles •Minimized loss and misuse of equipment through proper supervision and staff training •Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives
Observed patient evaluations, Prescribed patient exercise programs, and Supervised patients while completing their physical therapy sessions.