Birsen Yanık

Account Management | Amazon

Istanbul, Türkiye

About

I'm a dedicated and results-driven professional with a diverse background that covers stakeholder engagement, strategic planning, and execution in both e-commerce and content management. My expertise extends to content creation, web design, and e-commerce operations, where my keen eye for detail and commitment to elevating the customer shopping experience shine through. I'm eager to leverage this rich and varied skill set to contribute effectively in dynamic and challenging environments.

Experience

  • Amazon (Full-time · 4 yrs 7 mos)
    • Account Consultant
      Apr 2023 - Present · 3 yrs 3 mos

      Playing a critical role in delivering the ideal vendor and customer experience and manage critical retail concepts for the Amazon Vendor Service (AVS) vendors. - Analyzing business KPIs - Maintaining stock - Improving inventory health - Identifying and eliminating root causes leading to buyability drop off - Dispute management, manage key vendor operational performance - Drive catalog data quality and build strategies to improve business KPIs of our vendors.

    • Senior Associate | Amazon Vendor Services
      Dec 2021 - Apr 2023 · 1 yr 5 mos

      - Consistently followed pre-defined processes, guidelines, and Standard Operating Procedures (SOPs) to conduct audit tasks with exceptional accuracy and productivity, ensuring compliance with organizational standards. - Demonstrated the ability to make logical decisions during audit tasks, particularly when faced with ambiguous information, resulting in reduction in errors and discrepancies in catalog data. - Approved or disapproved audit entries based on pre-defined guidelines, providing clear and logical reasoning for each decision, leading to improvement in data accuracy and consistency. - Generated comprehensive audit results and effectively communicated findings to relevant stakeholders within the organization, facilitating informed decision-making and process improvement initiatives.

  • Sr. Content Specialist | Lead at Vivense.com
    Oct 2016 - Dec 2021 · 5 yrs 3 mos

    • Product Quality Assurance: - Checking products to ensure they conform to the appropriate format before being listed on the website. • E-commerce Operations: - Publishing products in suitable formats for sale on Vivense.com. - Activating or deactivating products based on product stock status. • Content Editing and Enhancement: - Editing the contents of existing products to improve clarity, accuracy, or appeal. - Revising visuals of existing products to enhance presentation. • Pricing Strategy: - Determining the price of new products for sale by applying appropriate margins based on the type of operation. • Visual Design: - Landing page box design for specific categories, showcasing a skill in visual design and layout. • Marketing Coordination: - Arranging social media advertisement images for selected categories. - Organizing campaign images for specific categories to align with marketing strategies.