Istanbul, Türkiye
I have been interested in the IT sector since my childhood, I have been developing myself in this field, and I am determined to pursue a career in it. Çocukluğumdan beri bilişim sektörüne ilgi duyuyorum; bu alanda kendimi geliştiriyor ve kariyerimi yine bu yönde ilerletmeye kararlıyım.
Responded to customer requests, escalating issues to relevant departments or creating incident tickets as needed. Diagnosed and resolved user issues, including account creation, access management, email configuration, document sharing, file storage, device policies, VPN connectivity, and network troubleshooting. Administered Active Directory and Microsoft 365 Admin Center for user account and permission management. Configured and managed Intune for device policies and security compliance. Managed SharePoint and OneDrive for document sharing, collaboration, and secure file storage. Delivered on-site and remote IT support services for global companies, including: AstraZeneca, Boehringer Ingelheim, Daiichi Sankyo, Electrolux, IPG, Kimberly-Clark, Samsonite, Zoetis, and Zwilling.
Worked full-time for 3 months, including 1 month of onboarding and 2 months as a replacement for an employee on leave. Monitored and troubleshot computers and related devices in meeting rooms. Managed end-user tickets via ServiceNow. Assisted team members with their processes and daily operations. Provided technical support for events such as live broadcasts and special occasions. Supported VR trainings, games, and related devices, and continued this support at fairs and similar events. Resolved user issues onsite. Set up and configured phones, tablets, and PCs for new employees; handled onboarding and offboarding processes.
Worked as Backup IT Support for 3 months. Diagnosed and resolved hardware, software, and end-user issues, primarily focused on PCs. Managed online and local inventory of computers; prepared and configured PCs for new employees. Collaborated with global IT teams and utilized ServiceNow for incident, problem, and change management. Participated in Problem Management by identifying root causes and applying permanent solutions; managed incidents and change requests.