Kathmandu District, Nepal
Experience: 1) 38.5 years’ experience in sales/revenue accounting of airlines product (ticket + ancillaries + subsidiaries) including 19.5 years’ of substantial experience in Card/APM processing and payment solutions with a World’s 5-star airline having global network. 2) Trained from IATA on Passenger Fares and Ticketing, Passenger Proration, Card Payment, and Fraud Prevention. Expertise in: 1) Payment solutions (Card/APM and orchestration) for all the sales channels (direct and indirect including digital and trade partners) for an airline. 2) Card/APM processing, collection, reconciliation and accounting (sales accounting and revenue accounting). 3) Refund pay-out. 4) Business analysis and cost optimization – transaction/process review, identification of gaps, and optimization for cost reduction and/or revenue increase. 5) Fraud prevention – rules designing, transaction screening and decision making. 6) PCI DSS compliance strategy. Scoping-in, COC, AOC, and ROC review. 7) Resource Person (airline fares, ticketing and proration, travel & tourism, airline management) with substantial experience of 10+ years of syllabus designing, lecturing, and examining on airline and travel/tourism subjects for university students (specially the airline operation area under the program of Bachelor of Travel & Tourism Management – BTTM). What I also know? I know what a PSP needs to know about an airline's requirement on payment solutions. I also know what an airline supposed to get from a well equipped PSP on payment solutions, fraud prevention, reconciliation and accounting.
Managed the Card/APM processing and payment solutions for all sales channels (direct and indirect). Card/APM collection, reconciliation and accounting. Managed the IAP/SOP writing, outsource activities and SLA review. Relationship management with payment processing related stakeholders (internal and external) that includes payment gateways, billing services and reconciliation services providers.
Worked as Part Time Lecturer on "Air Travel Sevice Operation Management" under Bachelor of Travel & Tourism Management (BTTM) program of Tribhuvan University, Nepal, with Nepal College of Travel and Tourism Management (NCTTM), and Nepal Academy of Tourism and Hotel Management (NATHM). Worked as Part Time Lecturer on "Travel and Tourism" for 10 + 2 programme of HSEB, Nepal with Rehdon College, and Classic Academy. Assisted in designing Curriculum for BTTM, 10+2 and short term training program for Universities, Board and other Training Institutions in Nepal
Worked in Revenue Accounting related jobs. Worked as Resource Person (Training Instructor) for training programm on "Passenger Fares and Ticketing" and "Passenger Proration"courses for airline and travel agent employees.