Utica, Michigan, United States
"Friends," said the Prince, "when once a man is launched on such an adventure as this, he must bid farewell to hopes and fears, otherwise death or deliverance will both come to late to save his honor and his reason. ..." I am a certified technology specialist with experience in a wide variety of operating system and hardware support, ranging from the individual with a PC all the way to supporting, designing and implementing Microsoft solutions in global enterprises. I love working with and for customers to not only solve their impossible technology problems, providing web site and remote support services but also to help identify the best way to spend (or not spend) their technology dollars to support and add success to their business. Specialties: MCSE (Microsoft Certified Systems Engineer) in NT 4 and 2000, Windows 2000 Advanced Server Clustering MCP (Microsoft Certified Professional), CNE (Certified Novell Engineer) in NetWare 4.x, 5.x and 6.x, A+ Certified, Microsoft Small Business server , Microsoft Exchange, Network implementation and support. Designing and supporting Microsoft solutions in large enterprises and small business, including Clusters, SAN (Storage Area Networks) and NAS (Network Attached Storage) technology.
Board member to brainstorm and participate in growth of the company as a whole. Advise on, plan and implement technology solutions to support the owners, directors and teams in providing solutions to advertisers and consumers. Assist with recruiting and sales.
Provide Remote PC and Server Support. Provide technology services and solutions to small to medium businesses. Full service installation and support of Microsoft technologies and business solutions. Network installations and design, intranet - extranet solutions. More information can be found at http://www.bobspcpro.com
Provide Engineering Services for GM Online - Work with a combined engineering and operational team to develop a mobile Clarrion solution for SAN migrations. Co-Engineer Windows 2003 cluster migration solutions. Lead Engineer for developing a disaster recovery plan and operational procedures for GMAM using a DoubleTake upgrade to automate failover between redundant sites. Perform work on escalated IR (Informational (Technical) Requests) to engineering for operational issues. Work with Dell to test and update a driver and firmware update CD for at least 23 different hardware platform configurations.
Customer: General Motors Role: "A" Team (Advanced Technical Team - Operations) Responsibilities: Provide support for 300+ NT, Novell, Windows 2000 & 2003 servers and 60,000+ users. Escalation point for Severity 1 and 2 outages. Interface with vendor support from Microsoft, Novell, Compaq, EMC and IBM. Participated in multiple crit-sits to resolve server capacity issues at GM RenCen and other sites. Served as the Technical lead to create and implement a redundant Novell server solution for GM's ASB executives. Provided technical process & training documentation in compliance with ISO requirements. Worked to identify tools and processes to speed and improve the Online Server Team's problem management processes. Provide advanced technical support for Windows 2000, 2003 server and cluster implementations. Peer review engineering technical documentation for production readiness. Troubleshoot and resolve integration issues of EMC Celerra hardware into Active Directory and Windows DNS.
Member of Server Consolidation Architecture Team for the Online 2000 Program (Sole Operations Representative). Evaluated solutions from multiple vendors to balance a cost effective and technically feasible SAN offering for GM. Worked with EMC, Microsoft, Compaq, StorageTek and CommVault to design multiple tiers of fault tolerance to provide a highly available server solution. Participated in the initial installation and testing of Microsoft Clusters, EMC Celerra File Server, EMC Connectrix (Fibre Switch) and EMC Symmetrix (Disk Storage Array). Participated in costing and sizing exercises for this solution. One of three technical leads for implementing the Online SAN solution for 5 data centers. Responsible for representing operational interests in the SAN design. Produced documentation for the implementation and support of the GMOL SAN. Work with Engineering to provide operational architecture and design review for Windows 2003 Cluster migrations and EMC SAN hardware migrations.
Customer: Mercy Health Systems – Mercy Information Systems Role: Engineering Staff Responsibilities: Migration and testing of 16bit applications with Novell Application Launcher and Windows 95 environment. Worked with end users to verify proper operation. Documented application integration issues and solutions. Researched problems with built in scripting tools in NetWare 4.11 and Client 32. Customer: The Equitable Group Role: Network Engineer Responsibilities: Performed 2 Token Ring network moves and verification of client connectivity. Performed 1 Token Ring to Ethernet network migration and move. Various Customers: Performed physical installs of routers and switches, Y2k remediation, desktop rollouts and data migration, Backup software configuration and training, SMS server installs, Client 32 deployment, Server drive/data migration.
Customer: W.E. Upjohn Institute Role: Network Engineer Install NetWare 5 network w/ GroupWise 5.5, GW 5.5 Internet Access, Standby Server, Netscape Web Server for NetWare 5 and Border Manager 3.5. Customer: Ford Business Assistance Center/Jaguar Cars Role: Project Coordinator, Tech Lead (working for and with Ford PM) Responsibilities: Coordinate engineering resources for a PC rollout to 139 Dealership Parts departments in a 3 to 4 week period. Activities included planning, quality guidelines and technical support. Customer: J. Walter Thompson Role: Lead Engineer: Responsibilities: Inacom engineering team lead. Network mgmt and support of NetWare 4.11 servers and NT servers. Assist Detroit Lotus Notes Administrators. CA Unicenter AIM IT testing, pilot and write recommendation for enterprise asset management solution. Migrated problematic NT 4.0 SNA Gateway server to new hardware and provided documentation.