Woodstock, Georgia, United States
Technology Executive | COO | VP Business Development | AI & Digital Transformation Leader I help organizations scale operations, modernize technology, and accelerate growth by aligning business strategy with innovative solutions. With 25+ years of leadership experience spanning telecommunications, SaaS, unified communications, IT operations, product development, and business transformation, I have built and led high-performing teams, launched revenue-generating products, and delivered complex enterprise initiatives from concept to execution. Today, I specialize in AI-driven business automation, operational excellence, and enterprise technology integration. I design solutions that connect systems through APIs, webhooks, automation platforms, and MCP frameworks to streamline workflows, improve customer experiences, reduce costs, and increase organizational efficiency. Throughout my career, I have served as a COO, VP of Business Development, CTO, Director of Product Development, Head of IT, and Program Management leader, successfully driving business growth, technology modernization, and operational scalability across startups, SMBs, and enterprise organizations. Core Expertise: • AI Strategy & Business Automation • Business Operations & Process Optimization • Digital Transformation • Product Development & Product Strategy • Program & Portfolio Management • Telecommunications & Unified Communications • SaaS & Cloud Technologies • Business Development & Revenue Growth • Enterprise Integrations (APIs, Webhooks, MCP) • Change Management & Organizational Leadership • Strategic Planning & Execution • Cross-Functional Team Leadership I am passionate about solving complex business challenges, building scalable systems, and helping organizations leverage technology to achieve measurable business outcomes.
Oculum is a PaaS (Platform as a Service) modeled technology leader and innovator of video conferencing platforms for Telecom Service Providers and select technology industry verticals. With the support of 19 years of proven unified communications (UC) platform development, 110+ patents, and millions of subscribers, Oculum is uniquely positioned to deliver world-class virtual experiences on any type of user’s device (mobile or browser). *Designed and implemented AI-powered business workflows, copilots, and customer engagement solutions using ChatGPT, Claude, Gemini, Vertex AI, Perplexity, and Vapi. *Built intelligent voice, chat, and workflow automation solutions integrating AI models with business systems through REST APIs, webhooks, SDKs, and Model Context Protocol (MCP) integrations. *Developed multi-system automations and orchestration workflows using n8n, Make, and Zapier to connect CRM, communications, analytics, and operational platforms. *Leveraged ClickUp AI capabilities and automation frameworks to improve project visibility, operational efficiency, and cross-functional execution. *Implemented AI-assisted meeting intelligence, call analysis, and knowledge management solutions using Fathom and related collaboration platforms. *Integrated AI services with cloud infrastructure, communications platforms, and custom business applications using APIs, serverless architectures, webhooks, and event-driven workflows. *Evaluated and deployed emerging AI technologies to improve operational efficiency, customer experience, sales enablement, and business process automation.
Lake Pointe Wellness Center is located in a company built 5,000 sq ft facility devoted to health and wellness. Spearheaded by Dr. Deb Schreibman COTA, NMT, DC, CFMP - an award-winning trendsetter in Functional Wellness who holds multiple medical degrees - the clinic treats tens of thousands of patients each year both locally and around the world. *Designed and maintained all IT/ Network Infrastructure and processes that it supports. *Manage digital marketing campaigns and sales funnels *Set up internal processes to scale from a chiropractic office ($600k annual rev) to a complete wellness center ($1.75mm annual rev and growing).
LIYH is an operations company that provides in-home music lessons. With a focus on experience and CSAT, LIYH over 400 teachers in 9 regions (8 states) and 3500+ families generating ~10MM annually. * Expanded scaling efforts through call center build-out. * Spearheaded efforts to reconnect Directors and teachers education and communication through technology. * Expansion of custom-built OSS that manages all scheduling, billing, comms, knowledge base, HR, staff and client onboarding, client portal and accounting.
• Achieved measurable success as part of Cisco's Advanced Services (AS) and Customer Experience (CX) team. • Accountable for all aspects of voice and video (telepresence, SDWAN, foundation) for The Home Depot's global Fortune 500 infrastructure. • Presided over telepresence deployment, infrastructure/network integration, and end-to-end lifecycle for all of The Home Depot's world-wide telepresence. • Developed and launched the TP as a Service (XaaS) business model, offering a full OPex solution to avoid CAPex expenses; played a key role in Cisco's first-ever on-premise (TMS, CUCM, Video Mesh / Hybrid Media Node) to Webex Cloud registration migration. • Headed the architecture design, deployment, and optimization as well as the endpoint installation, support coordination, and process creation for a Webex deployment which generated monthly recurring revenue totaling ~$3MM. • Oversaw the activities of multiple project teams in order to guide members in achieving a common purpose. • Ensured that project execution plans were established and executed and instituted adjustments in project outlay as necessary. • Scheduled and oversaw meetings in regards to IT projects and confirmed adherence to required standards.
Edge Communications is a hybrid Managed Service Provider (MSP) that offers all the advantages of cloud computing without any of the risks. Our exclusive eNode design combined with full-service IT Management from CTO Services to desktop support offers the perfect combination of technology and services to their clients. Data and call center in Plano, TX with on-site support teams in New York, NY & South Beach Miami, FL. • Provided tactical leadership while serving as the principal strategist and implementer for a Managed Service Provider (MSP) IT services unit specializing in hospitality solutions for voice, data, and Wi-Fi. • Planned and executed concurrent, complex technology projects, processes, and procedures in accordance with aggressive timelines, quality, and customer requirements. • Conducted a broad range of C-Level responsibilities and leadership functions while building dedicated teams delivering 24/7 support in three states. • Produced custom purchasing and support programs and solutions for utilization in high-end boutique hotel chains. • Examined, assessed, and exchanged the entire layer of a 4/5 IT infrastructure, including VoIP, Security, POS, and HSIA. • Administered IT / AV MPOE, riser room build, and service delivery for a new property construction comprised of over 200 rooms.