Greenville-Spartanburg-Anderson, South Carolina Area
I am currently serving as a Key Account Manager with Chem-Aqua, a Solenis Company. I have over a decade of sales and service experience working with boilers, cooling towers, reverse osmosis, and wastewater applications in a variety of industrial and municipal facilities across the country. I excel in building relationships, creating innovative solutions to solve customer’s problems, and ensuring optimized performance while reducing total cost of operation. I have a strong history of exceeding my sales targets. Some projects that I have completed included writing training documents to train new sales team members, creating a certified apprenticeship program to train and develop new employees, and mentoring fellow team members to help them grow in their careers. I enjoy helping others pursue growth in their own careers so that we can all contribute to the success and prosperity of the organization. I am continuing to pursue growth in my career by strengthening my sales, technical, and business acumen daily to become a better leader so that I can contribute to driving growth in every aspect of the business. I currently reside in Gaffney, SC. I have been married to my beautiful wife Michelle for ten years. We have a 6 year old daughter (Brynn) and 1 year old daughter (Ellie Kate). I enjoy the outdoors, being active in my church, spending time with my family, and volunteering in my community.
Wastewater Account Manager specializing in all aspects of account management including equipment and chemical sales, technical consulting, project management, process improvement, and data management. Customer base included light industry, heavy industry, and municipal wastewater customers. Applications included industrial and municipal wastewater, boilers, cooling towers, ROs, and filtration. Leveraged strong technical background to improve system performance and build lasting relationships with customers. Focus on creating value through data and trend analysis, automation, and cost-saving projects to reduce overall cost of operation for the customer. Completed projects include: writing technical training documents, creating training program for new sales team employees, and creating a state certified apprenticeship for potential sales team candidates. Sales performance: Exceeded sales goals every year in $2.7MM territory. Territory was focused on NC, SC, and GA.
As a Lead Sales Manager at SUEZ, I was responsible for sales, service, and technical support for heavy industrial accounts in a variety of industries across NC and SC. Primary focus was boilers, cooling towers, closed loops, and RO applications, with some wastewater applications. My typical day included site service visits where I utilized a consultative sales approach to ensure consistent customer satisfaction by continuous process improvement and driving cost savings projects. I maintained multiple corporate contract accounts and ensured adherence to contract specifications. I was involved with many contract negotiation and renewal processes. I also worked on water recycling and reuse projects across multiple industries. In my role, I utilized our team and resources to implement solutions that reduced my customer’s costs, allowed them greater visibility to monitor system performance, and saved their personnel time, while ensuring consistent performance in all systems. I accomplished this by implementing a variety of online monitoring solutions of boiler, cooling, and closed loop systems, including online corrosion and inventory monitoring. I helped many customers transition to newer chemical technologies to ensure proper protection of critical process systems. Sales performance: I exceeded sales targets every year as an Account Manager while maintaining a $1.6MM territory. Accomplishments: -Outstanding Technical Presentation (Wastewater), 2019 -Southeast Outstanding Team Award, 2020 I left SUEZ to pursue a career with a smaller local company that better aligned with my career aspirations and provided me with more career advancement opportunities and allowed me to continue to pursue growth.
In my role as Field Service Representative at SUEZ, I was responsible for service, troubleshooting, equipment maintenance, and equipment installation in a wide range of industries across NC, SC, and GA. Primary focus was boilers, cooling towers, closed loops, and RO applications. My day-to-day tasks included service visits where I would perform on-site testing, troubleshooting, and maintenance for many different types of chemical feed systems. I helped install and start-up new equipment, and I worked with Account Managers to recommend upgrades and replacement solutions for chemical feed and control systems. During my time serving as an FSR, I completed all of SUEZ’s technical training class trainings in boiler, cooling, wastewater, and membrane technology. I used my time as an FSR to build relationships with many customers and learn more about their plant and processes so that I could make recommendations to improve system performance and improve reliability of equipment. Due to my work ethic, technical acumen, and the relationships that I had built with many customers, I was given the opportunity to move into a sales role with SUEZ. I left SUEZ to pursue a career with a smaller local company that better aligned with my career aspirations and provided me with more career advancement opportunities and allowed me to continue to pursue growth.
My role at Kroff Chemical as a Service Technician, I was responsible for service, troubleshooting, equipment maintenance, and equipment installation in a wide range of industries across NC, SC, GA, and FL. Primary focus was in boilers, cooling towers, and closed loops. Primary focus was in healthcare, hotels, and schools and universities. My day-to-day tasks included service visits where I would perform on-site testing, troubleshooting, and equipment installation for many different types of chemical feed systems. I was tasked with improving customer relationships, inventory management, and improving reporting in all of my accounts. My service load eventually grew to around 70 sites and approximately $1 milliion in business. While serving as a Service Technician, I completed Kroff University, which was our company’s training program for new representatives that included training for boiler, cooling tower, and wastewater applications. I assisted with transitioning into many new accounts including hospital systems, school districts, and light industrial customers. My role at Kroff taught me the importance of building relationships to ensure customer retention. I left Kroff Chemical to pursue a career with SUEZ that allowed me more opportunities for training, personal growth, and allowed me less travel to be closer to home and spend more time with my family.
As a Custom Solution Specialist for Carolina Machine and Tool, I was an on-site representative specializing in inventory management, customer service, ordering, billing, and technical support. My primary role included managing a $2.5 million account in NC and ensuring customer satisfaction with our full line of metal cutting tools, shop supplies, and safety equipment. My day-to-day typically included inventory management, stocking, ordering, billing, and providing technical support for all of our products. I helped implement and maintain multiple MRO and tool vending machines, and built tool databases in our vending machines. I put processes in place to streamline our inventory management and allow quicker turnround for customer orders. I also improved our ordering and billing processes. In this role, I was about to work with our warehouse to reduce shipping costs while improving our inventory turns. I was also able to work on projects that allowed us to increase our margins in all product lines. I was also able to increase our sales in several areas, including tool refurbishment, tool resharpening, and new product lines that we implemented. I left my role as Custom Solutions Specialist at CMT to pursue a career in water treatment that allowed me more opportunities for advancement and career growth.