Kansas City Metropolitan Area
At the forefront of PepsiCo's district sales leadership, my focus is on steering a robust team to drive sales that consistently exceed $10 million annually. With an intricate understanding of business relationship management, I ensure that customer satisfaction soars to world-class standards through diligent coaching and strategic process improvements. My tenure as a Customer Service Manager equipped me with the insights to control expenses and minimize waste, significantly bolstering profits. The ability to effectively track and analyze key performance indicators has been central to our team's success in delivering exceptional customer contact experiences and fostering enduring business relationships.
Leading a team 26 people to drive sales excellence of nearly $10 million annual. Controlling expenses and reducing waste to drive profits. Coaching process leading to world class customer satisfaction.
Team development as Route Methods Expert. Sales, Merchandising and Relationship Development as Route Sales Representative.
Create landscape designs by hand and using PROLandscape, supervise installation and operational logistics. Develop marketing programs, project plans, budgets, and clientele relationships. Manage accounting, personnel development and preventative equipment maintenance.
Men on a Mission is an committee with the Family Life office at the Diocese of Kansas City/St. Joseph. The purpose of this committee is to give men resources to be come better husbands, fathers and Catholic lay leaders! During my tenure I served as committee chairman for 2 years, participated in developing conferences that provided mountian top experiences for men, and developed resources to help men establish small groups within their parishes.
Directed operations of Lawn care company. Coordinated activities of upper level management, providing leadership on budgeting, operations, sales and customer service.
Learned all facets of lawn care service. Responsible for meeting sales and production goals. Expanded customer base and provided personalized customer service for commercial accounts.